As an AIML Data Operations Team Lead youll be responsible for providing daily leadership and promoting the development of 25-30 Annotation Analyst team members. You are self-motivated friendly and have a passion to support your teams development through critical and creative thinking. Youll identify promote and implement innovative ideas to meet and exceed performance and quality goals set by leadership. You will support employees success through establishing relationships and seeking to understand what motivates individuals. You will oversee performance management ensuring daily monthly quarterly operational metrics are met. Youll effectively execute on management and administrative tasks such as leading staff meetings conducting regular one-on-ones hiring training and development of employee performance. You will drive operational improvements team collaboration and recommend innovative solutions to business challenges. Youll establish clear and effective working relationships and communication channels with internal partners. This position comes with competitive pay great benefits eligibility to participate in our company stock plan time off an employee discount and dedicated resources to support your ongoing growth and career development.
Minimum 2 years experience in a people management capacity in a large or multi-site inbound contact center or similar dynamic environment supervising 20-30 employees
Experience leading in a professional environment
Knowledge of contact centre management tools processes procedures and performance metrics and can innovate and improve as needed
Excellent influencing skills and ability to work with key business partners
Priorities coaching needs and experienced in developing employees to achieve optimal results
Able to develop coaching plans that incorporate observations and key performance trends
Leads a standard for high-quality work by consistently meeting and exceeding performance goals
Strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience
Solution oriented leader who demonstrates creativity and curiosity
Ability to thrive in a dynamic and ambiguous environment
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