Desktop Support Engineer
Desktop Support Engineer
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Job Description
ESSENTIAL FUNCTIONS
Install configure maintain and troubleshoot Windows-based computers and various peripheral devices effectively
Install maintain and troubleshoot all business applications effectively
Assist in responding to and mitigating security incidents under the guidance of senior team members
Assist with design of desktop application
Assist with design of wireless and network solutions
Create printer mappings for clinical systems
Escalate errors to hardware and software manufacturers as necessary
Manage user errors and requests through the IT/Facilities help desk ticketing system
Document daily tasks and create user documentation as needed
Track company assets through inventory database timely and accurately
Understand and demonstrate the main role of IT is to help others do their job better more efficiently and more securely
Maintain a high level of customer satisfaction
Maintain confidentiality
EDUCATION
High school diploma/GED or equivalent working knowledge preferred
EXPERIENCE
1 - 2 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems
Must have at least intermediate skills with Microsoft Office Professional Suite
Healthcare IT Experience is preferred
KNOWLEDGE
Knowledge of Microsoft Office software
Knowledge of how to operate and troubleshoot computer equipment
Knowledge of Telephony systems programming documentation and process creation
Knowledge of asset and time management skills to assist the department
SKILLS
Skill in organizing tasks/work orders
Skill in using customer service skills in dealing with frustrated users
Skill in problem-solving
Skill in maintaining a safe operating environment
ABILITIES
Ability to troubleshoot common desktop and user problems and develop resolution strategies
Ability to communicate effectively and in user-friendly terms verbally and in writing
Ability to be a team player with effective interpersonal skills
Ability to solve problems and work independently
ENVIRONMENTAL WORKING CONDITIONS
Primarily remote telework
On-site as needed
PHYSICAL/MENTAL DEMANDS
Requires sitting and standing associated with a normal office environment
Some bending and stretching are required
Manual dexterity using a calculator and computer keyboard
ORGANIZATIONAL REQUIREMENTS
HOPCo Mission Vision and Values must be read and signed
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skills
abilities and working conditions may change as needs evolve.
Employment Type
Full-Time
