WordPress Migration and Support Specialist (m/f/d) - Remote - LATAM
WordPress Migration and Support Specialist (m/f/d) - Remote - LATAM
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Job Description
Syde
Syde is looking for a WordPress Migration and Support Specialist (m/f/d)!
Join Europes Premier WordPress Agency Where Innovation Meets Remote Freedom
At Syde were not just another agency were the largest WordPress powerhouse in Europe and a globally recognized leader proudly holding WordPress VIP Gold Partner status. Our team of 110 talented professionals spans 40 countries united by a shared passion for crafting exceptional WordPress and WooCommerce solutions.
Ready to Support Enterprise Clients Projects
Do you love to help other people and can keep a cool head even in difficult situations Do you have a talent for languages and like working in a structured and independent environment Then we have the job for you!
What Makes This Role Special: As part of our Support Team you are an essential communication interface between users and developers using your experience to solve problems competently. Are you in
Why Youll Love Working Here:
100% Remote Freedom Work from anywhere while being part of something bigger
Open Source at Heart Contribute to technology that powers the web
Authentic Culture Experience our genuinely warm honest and supportive environment
Enterprise Challenges Tackle fascinating projects with industry-leading clients!
Your responsibilities
- Responsibility for Content Strategy and Editing of websites
- Website building with the Gutenberg Block Editor
- Ongoing support of our development team in plugin & feature testing
- You work with customers and developers to improve our plugins and guarantee high usability and quality
- Working with Jira tickets and project boards
- Independent planning and organization of your tasks and workday
- Work with colleagues to ensure consistency of documentation regarding project knowledge and internal processes
- No coding will be required
Must-haves
- Know your way around the WordPress backend
- Exposure to the functionality of different WordPress themes and plugins
- Proficiency in the English language (reading comprehension grammar & communication)
- Interest in understanding fundamental programming principles (knowing how to code is not required)
- Sufficient WordPress knowledge to communicate with our developers about support topics
- Resourceful and creative in analyzing problems and finding solutions
- You are well organized work in a structured way and set priorities
- Troubleshooting experience
- You express yourself precisely. With great empathy you get to the bottom of complicated issues to ensure happy customers - Make it difficult to be difficult!
- Curiosity to learn and grow
- Great attention to detail with a methodical approach working on long-term solutions
- A good listener that deals with people skilfully and patiently and keeps calm even when the customer doesnt
- Passionate about working with other people
Nice-to-haves
- Experience with Gutenberg Block Editor
- Basic understanding of HTML & CSS
- Knowledge using JIRA & Confluence
- Basic knowledge of Web Technologies
- Exposure to UX/UI an eye for detail
- Basic understanding of Digital Marketing (SEO Google Analytics)
- You are in the LATAM region
What we offer
- Working from home (we are 100% remote)
- Flexible working hours
- Annual hardware budget
- Exciting global enterprise clients like SAP or PayPal
- Working at the heart of WordPress as a partner of WordPress VIP and WooCommerce
- Possibility to attend our team meetings
- Many opportunities to visit WordCamps with the chance of holding sessions
- Multicultural globally distributed team
- Lifelong learning and growth with many career advancements
- A dynamic work environment with encouragement of entrepreneurial thinking and acting
- And a supportive Syde culture that appreciates YOU
Become a Syder
Are you curious to find out more Then apply at Syde as a WordPress Migration and Support Specialist (m/f/d)!
Please send your resume in English salary requirements and the earliest possible entry date.About us
As Europes biggest pure WordPress agency and one of the leading WordPress agencies worldwide we are proud to be the only agency globally that is both an official WordPress VIP Gold Agency Partner and a certified WooExpert.
Whether company website or online shop plugin development or integrations with existing APIs like ERP systems - we deliver code to the highest this way we guarantee secure high-performance and future-proof results.
Our roots originate from the German WordPress community where some of our founders contributed and helped translate WordPress into 2006 they founded Syde as a pure remote working agency for WordPress enterprise and SMB solutions.
Today the Syde team consists of over 120 experts worldwide working remotely in a modern digital environment. A human-centered approach to work an agile mindset and continuous improvement are our basis for successful projects. Therefore we encourage active participation and creative collaboration.
Insights into our culture team and workRequired Experience:
Unclear Seniority
Employment Type
Full-Time
