Coordinator, Student Advice

Overview:

• Full-time Fixed Term position until October 2026 (parental leave cover)

• Salary Level HEW 7 17% Superannuation

• Based at the Melbourne CBD campus (with attendance at Bundoora campus to support a co-located team) and hybrid ways of working

About the role

As Coordinator Student Advice you will be responsible for managing a student services team and coordinating academic administration functions and operations ensuring a high level of service is provided to STEM College students in a multichannel environment. This position provides a point of escalation and resolution and deals effectively with complex enquiries.

You will coordinate resources and rostering manage quality assurance monitor performance and provide coaching and training to ensure the team is competent and confident in delivering agreed benchmarks and expectations accurately and efficiently.

This role is part of a collaborative leadership team supporting the Senior Coordinator Student Advice in driving innovation and improvement and supporting the implementation of systems processes and work practice changes that promote effective team working.

Please note: You may need to work flexible hours during peak periods. Leave restrictions may apply.

To be successful in this position you will have:

• Highly organised with a proven ability to work independently use initiative prioritise tasks and meet deadlines with excellent attention to detail and commitment to continuous improvement.

• Demonstrated high-level understanding of academic administration and student service operations with the ability to coordinate customer-focused service teams and interpret and apply policies and procedures to deliver clear accurate and timely information and advice.

• Proven rapport building skills with the ability to provide support and coaching to shape a collaborative team.

• High level communication and presentation skills including the ability to conduct meetings effectively.

• Well-developed analytical and problem-solving skills and demonstrated ability to develop and implement innovative solutions whilst working to competing deadlines in a complex and dynamic environment.

• Demonstrated initiative and interpersonal skills with the ability to influence negotiate and build productive relationships to achieve organisational objectives.

• Proven capability confidence and accuracy using software applications and large-scale enterprise systems to support service delivery and operational effectiveness.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

The STEM College Office Professional staff provide exceptional and efficient support to the College.

The Learning Teaching and Quality teams support:

• Quality Enhancement

• Learning and Teaching support

The Professional shared services Group delivers service to all five Schools across five distinct functions:

• Student Lifecycle

• Planning & Operations

• Technical Services

• Program & Governance

• WIL & Engagement

Relevant digital solutions such as Workday are used by the five teams to streamline processes and drive operational efficiencies. The Groups end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.

The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience and in supporting our research and engagement administration activities. Centralised in the STEM College Office at our City and Bundoora campuses professional staff members have opportunities to cross-skill engage in professional development and develop their own career paths.

ToApply

Please submit your CV and covering letter addressing your suitability for this position by clicking on the Apply link at the top of this page.

For further information about this position please see the Position Description hyperlinked below or contact Luke Keshishian (Senior Coordinator Student Advice) via email . Please do not send your application to this contact.

Position Description Coordinator Student Advice

Please note if you are viewing this advert from an external site please click apply and you will be redirected to RMITs Jobs website to access the Position Description at the bottom of the page.

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