Bilingual (French/English) Customer Service Representative
Bilingual (French/English) Customer Service Representative
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1 Vacancy
Job Description
Job Description
What is the opportunity
The Bilingual (French/English) Creditor Customer Service Representative will interact with clients over the phone and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans lines of credit mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service build rapport and gain the clients confidence will be critical to your success.
What will you do
Handling inbound calls and meeting customer expectations by providing information understanding needs offering value added solutions opportunity spotting and taking accountability for the resolution of customer concerns
Secure new business and/or retains existing business
Ensure customers receive optimal service at a level that meets their needs personally or by referring them to the appropriate partner (internally or externally)
Take ownership of client concerns building ownership and accountability at first point of contact through client-focused behaviours ensuring when necessary the escalation process is followed
Process applicable paperwork for clients ensuring accuracy and completeness of information
Meet monthly sales and retention goals.
What do you need to succeed
Must-have
Excellent communication skills in French and English
Solid aptitude for listening establishing rapport and finding the right solutions for customers
Strong attention to detail and problem resolution skills
Ability to navigate between multiple systems
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients
Nice-to-have
Sales experience and success in meeting and exceeding sales targets in a Contact centre environment
Special Conditions
Please note you must be fluently bilingual in both English and French to apply. Only applicants fluent in both languages will be considered for this position.
Whats in it for you
We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.
A comprehensive Total Rewards package including flexible benefits competitive compensation and stock options
Work in a dynamic collaborative progressive and high-performing team. By joining RBC Insurance you also become part of a supportive inclusive team that shares common values including a fundamental respect for each other
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Ability to make a difference and lasting impact
Sophisticated RBCI software tools to boost your productivity and grow your business
Job Skills
Communication Coverage Analysis Customer Service Decision Making Insurance Operations Knowledge of Claims Settlement NegotiationsAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
