Banquet Captain | Full-Time | Palm Beach County Convention Center
Banquet Captain | Full-Time | Palm Beach County Convention Center
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$ 19 - 23
1 Vacancy
Job Description
Oak View Group
Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.
Position Summary
The Banquet Captain oversees the efficient operation of banquet functions in the convention center ensuring that events are executed smoothly and according to client expectations under the guidance of the Banquet and Bar & Concessions Supervisors. This role involves leading and directing serving staff coordinating with various departments and ensuring a high level of customer service. The Banquet Captain is responsible for setting up executing and breaking down events providing leadership and guidance to staff and ensuring all banquet services align with the events requirements.
This position requires the ability to work weekdays and weekends with availability for some mornings noon and evenings shifts on an on-call/event based schedule. On occasion specific shifts may be eligible to receive a tip-out percentage.
This role will pay an hourly wage of $19.00-$23.00 and is tip eligible.
Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).
This position will remain open until August 15 2025.
About the Venue
The Palm Beach County Convention Center is a multi-purpose facility in West Palm Beach Florida managed by the Oak View Group. The Center features a 100000 square-foot exhibit hall a 22000 square-foot ballroom and 21000 square feet of flexible meeting space as well as connecting to the 400-room Hilton West Palm Beach.
Responsibilities
- Reviews Banquet Event Orders (BEOs) to ensure that all details such as food and beverage seating and special requests etc. are met.
- Conducts pre-banquet meetings with staff to: ensure appearance uniform and hygiene standards are being met; assign stations and partners; and review banquet event orders.
- Communicates with the Supervisors and Managers to ensure that all details have been planned for and met.
- Ensures that changes and further instructions are made in a timely manner.
- Ensures that appropriate quantities of china glassware silverware linens and other items are available for upcoming events.
- Secure requisitions for those items not available in inventory.
- Checks room set-up prior to event and meets with Chefs to confirm quantities of food items and timing of food leaving the kitchen.
- Ensures proper handling of all equipment (i.e. china glassware silverware linen and props) and their proper storage after use.
- Conducts random audits during functions to evaluate food and service.
- Ensures that: food is served at appropriate temperature; food is placed properly on the table; sufficient food is available; and up sell opportunities are met.
- Regularly reviews banquet schedule for changes calendar of events and special events.
- Handle client complaints and issues promptly working with the event planning team to resolve any challenges.
- Train and mentor banquet servers and other event staff to uphold the standards of the convention center.
- Ensure staff adheres to safety health and sanitation guidelines during events.
Qualifications
- Minimum of 6 months experience in a leadership role within the food and beverage industy required.
- Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers the manuals for the equipment the associates may use are in English).
- This position requires the ability to work weekdays and weekends with availability for some mornings noon and evenings shifts on an on-call/event based schedule.
- Must be able to provide a written availbility on a regular and consistent basis to management.
- Experience working in a fast-paced high volume catering or restaurant environment.
- Must have a High School Diploma G.E.D. or related Food Service Job Experience.
- Must acquire and maintain a Food Handlers Card Alcohol Awareness Certification and other required compliance trainings.
- Ability to work in a team-oriented fast-paced event-driven environment.
- Ability to communicate with employees co-workers management staff and guest in a clear business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
- Knowledge of food safety and sanitation regulations.
Strengthened by our Differences. United to Make a Difference
At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.
Employment Type
Full-Time
