Senior Claims Fraud Negotiator - Third Party

Job Title: Senior Claims Fraud Negotiator Third Party

Location: Leicester or Bexhill (Hybrid)

Welcome to Hastings Direct Pam Angel HR Director

Were a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what were looking for even if youre not 100% sure we would love to hear from you.

Role overview

We have always considered our fraud defences to be very strong in comparison with other motor insurers but for the first time we now have evidence that tells us that we are not only strong but the best. We will always look for opportunities to be better as the fraud landscape continually evolves.

Youll work closely with the operational team leader to identify and support areas of development of the team and work together to support colleague and work collaboratively to provide tailored coaching enabling fraud handlers to deliver value in everything they do. Youll also support budgeted team efficiency levels specifically around lowering claims costs and reduced claims cycle times.

Job details youll need to have demonstrable experience in:

• Ensuring all work is carried out to a high level of accuracy in line with our documented processes company quality and compliance standards for yourself and colleagues that youre supporting driving best in class results for key company metrics including reserving indemnity quality & leakage

• Coaching and developing colleagues empowering them to develop their fraud handling skills and knowledge unlocking potential to feel confident to identify and effectively manage difficult customer conversations and complaints with confidence

• Providing knowledge training to support employees professional growth through our career framework including support with company inductions for new hires

• Acting as a referral point for the third-party counter fraud teams ensuring we make effective use of the work plans within Guidewire to maintain proactive approach to claims handling

• Preparing monthly audit reports on a designated group of negotiators coupled with recommendations for improvement and preventative measures to avoid unnecessary leakage

• Root-cause analysis using MI to identify the reasons affecting a colleagues performance and work with the supporting team to mitigate including review of monthly leakage reports

Essential skills/experience:

• Strong background in Claims Fraud with awareness of insurer RTA obligations and Insurance Principles and good experience with litigation and trials

• Proven ability to coach colleagues and an awareness of coaching models and the various was to implement this

• Extensive understanding of the claims journey/systems specifically around liability indemnity and reserving knowledge

The interview process

Our interview process involves the below:

• Recruiter screening call

• 1st stage interview with hiring leader
  

As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS please visit our inclusive business page on our careers website.

Benefits: In addition to a competitive salary you will also receive

Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail

Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing as well as providing you with 4x your salary with our life assurance cover income protection at no extra cost and matched pension contributions up to 10% we are proud to provide you with an award winning package which includes discounts cashback free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme we have the thrive mental health app our colleague assistance programme available 24/7 our own in-house mental health first aiders support groups and a dedicated team to make sure we are covering your needs

Theres more! 25 days annual leave bank holidays with the option to buy or sell one of your weeks access to our health care cash back plans dental plans discounted health assessments Cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more .

Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: