IT Systems Support 1
IT Systems Support 1
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Job Description
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
Qualifications
- Associate degree in information technology or related field.
- One to three yearsof experience supporting network or computer systems technologies.
- Other combinations of education certification or experience may be substituted.
- Must have the ability to work in all aspects of a team environment including support communication personal awareness ability to utilize and provide professional critiques and demonstrate emotional intelligence.
Special Information: Candidates must be eligible to work in the United States. A valid drivers license is required with less than 12 conviction points in the most recent completed 36 months.
Preferred Qualifications:
- Extensive knowledge of desktop/laptop computer support and troubleshooting to include previous and current versions of Microsoft Windows operating systems.
- Extensive knowledge of MS Office application uses and troubleshooting.
- Extensive knowledge of Microsoft Active Directory.
- Extensive knowledge of computer peripherals such as scanners printers and MFPs.
- Thorough knowledge of system diagnostic and utility software - PC Tools MS Sysinternals remote desktop support applications and methods antivirus and anti-malware tools and techniques.
- Knowledge of LANs WANs and WWANs.
- Knowledge of Microsoft System Center applications.
- Knowledge of mobile computing devices like tablets and smartphones.
Minimum Physical/Mental Requirements:
- May require 8 or more hours a day working with a computer.
- May require more than a 40-hour workweek and on-call to perform systems upgrades and address issues during off-hours.
- May require regular phone use to resolve issues through long-duration calls.
Ability to regularly lift move and install computer hardware up to 25 lbs.
Ready to Apply
Special Instructions:
The selection procedures to be used in evaluating the applicants qualification may include but are not limited to an evaluation of the resume and cover letter a structured interview performance test academic transcripts reference/background checks and fingerprint checks.
Additional materials references or information submitted by the applicant but not requested will not be considered.
Successful applicant(s) will be subject to:
Criminal History Fingerprint Check
Intensive Background Check
Driving History
HOW TO APPLY:
To be considered for this position you must attach a resume and cover letter at the time of application.
Tip: When attaching your resume you must mark the attachment as a Relevant File.
Your Resume: Please include all work experience as well as job duties that demonstrate your qualifications for this position. Include dates of employment (month & year- start & end) and the reason you left each job.
A complete online state application is not required. To initiate an application attach the rsum to be considered for this position. Failure to attach rsum will result in an incomplete application that will not be considered further.
Only electronic applications will be accepted. Materials submitted but not requested will not be considered in the selection process.
All documents for Veteran or Disability preference must be received or date stamped by the closing date. Please submit preference documentation to Terri Christianson at via File Transfer Service.
To request an accommodation with the application process please contact the HR office.
Your service is rewarded with competitive compensation and generous State of Montana Benefits.
Medical dental and vision coverage
Retirement plans
Generous paid vacation sick and holidays
Pre-tax Flexibility Spending Accounts
Employee Assistance Program
State of Montana employment may qualify for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program.
This Organization Participates in E-Verify.
Women and minorities are under-represented in this position and are encouraged to apply.
About Us:
Hello! Were the Justice Information Technology Services (JITS) team we provide vital Information Technology (IT) infrastructure which Montanans rely upon to support state and local law enforcement. Our dynamic team manages IT systems services and interfaces to support approximately 900 DOJ employees and over 3000 Criminal Justice Information Network (CJIN) customers working together to safeguard Montana! We directly support DOJ staff involved with legal cases concerning the State and its people Montana missing persons victim services childrens justice consumer protection criminal investigations highway safety motor vehicle licensing gambling control and forensic laboratory services.
The list is long but if you enjoy diversity this challenging exciting and rewarding position may be what you are looking for.
Why Join Us
Awesome State of Montana Benefits: Paid vacation sick leave holidays health dental vision coverage and retirement plans.
Student Loan Forgiveness: Employment with the State of Montana may qualify you for Public Service Loan Forgiveness.
Fun Work Environment: Be part of a team that values creativity innovation and collaboration.
Salary: $24.00 - $26.50
Located in beautiful Helena Montana!
Join us at JITS and be part of a team where your IT skills power public safety and justice across Montana.
Job Overview:
The primary duties of theIT Systems Support 1position involve hardware and software installation maintenance and training onto microcomputer workstations in local and wide area networks. The incumbent provides technical problem resolution on microcomputer workstations that include hardware communications or multi-product integration. This team supports end-user and data processing personnel and manages and provides trouble resolution for DOJ-wide area network users and authorized state vehicle driving and lifting/moving hardware up to twenty-five pounds is required.
This is a modified position legislatively funded through the legislature every two years.
Employment Type
Full Time
