iFix Senior Product Manager
iFix Senior Product Manager
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Job Description
Are you an Assyst (iFix) Senior Product Manager who is passionate about optimising and continuously improving IT Service Management (ITSM) tooling and processes has a proven track record of developing and motivating high-performing teams and excels at building strategic stakeholder relationships
Information & Technology Services (iTECS) is a Division within Scottish Government and part of Digital Directorate. It is headed by the Chief Operating Office and has responsibility for: delivering corporate ICT and information services for Scottish Government delivering shared ICT services (SCOTS Connect) to paying customer across the central government community in Scotland shared services customers now make up around 50% of the 23000-user base protecting Scottish Governments information and ICT assets contributing to the delivery of Digital Public Services by ensuring that our people and businesses are making the most of the digital opportunity; and that ICT public services are customer-centric collaborative integrated efficient and continuously improving by making best use of digital technology.
As Senior Product Manager you will manage multiple products or a single product that is especially complex high risk or sensitive. You will line manage a team of Product Support and Content & Design Managers to manage support and fully exploit the capability of iTECS ITSM tool of choice as a shared service.
Responsibilities
- Working in an Agile manner identify and compare the best processes or delivery methods to use including measuring and evaluating outcomes; help the team to decide the best approach; help teams to manage and visualise outcomes prioritise work and adhere to agreed minimum viable product (MVP) priorities and scope.
- Demonstrate an advanced understanding of ITSM platform design technology and data principles.
- Integrate iFix with other products and services to deliver enhanced operational efficiencies and value across multiple platforms in the organisation and improve customer experience.
- Evaluate and redesign operational processes amend existing processes and plan and put into operation the stages of a new product or service development.
- Work with and challenge senior stakeholders - prioritise and mitigate constraints and turn them into an advantage - adapt the approach depending on the constraints.
- Platform vendor management.
Responsibilities
Success Profile
Success profiles are specific to each job and they include the mix of experience skills and behaviours candidates will be assessed on.
Experience:
- You should have expertise in coaching and leading teams in Agile and Lean practices determining the right approach for the team to take and evaluating this through the life of a project.
- You should have experience in integrating products with other services.
- You should have experience of planning and engaging with the appropriate stakeholders at various stages in the project.
- You should be experienced in adapting the approach depending on the constraints.
Experience is assessed at sift along with a more in-depth assessment at interview.
Technical Skills:
This role is aligned to the Product Manager within the Product and Delivery Job Family.
You can find out more about the skills required here.
These skills are assessed by technical assessment designed to represent the role. Candidates reaching this stage will receive a Technical Assessment Candidate Pack which outlines the specific skills to be assessed plus the method of assessment.
Behaviours:
- Managing a Quality Service - (Level 3)
You can find out more about Success Profiles Behaviours here.
Behaviours are assessed at interview. Full details will be shared in advance with all candidates invited to this stage.
How to Apply
Apply online providing a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet each of the four Experience criteria listed in the Success Profile above.
Artificial Intelligence (AI) tools can be used to support your application but all statements and examples provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
Please see ourcandidate guidancefor more information on acceptable and unacceptable uses of AI in recruitment.
If invited for further assessment this will consist of an interview and DDaT Technical assessment where the behaviours experiences and technical skills outlined in the Success Profile will be assessed.
The sift is scheduled for w/c 18th August.
Interviews and DDaT Technical assessments are scheduled for w/c 1st September however these may be subject to change.
Qualifications
About Us
The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including education health the economy justice housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
Our staff are part of the UK Civil Service working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week we offer flexible working including full-time part-time flexitime and compressed hours depending on the needs of the role. From October 2025 the Scottish Government will require staff in hybrid-compatible roles to work in-person 40% of the time either in an office or other agreed work location.
DDaT Pay Supplement
This post is part of the Scottish Government Digital Data and Technology (DDAT) profession as a member of the profession you will join the professional development system. This post currently attracts a 5000.00 annual DDAT pay supplement applicable after a 3-month competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded.
Equality Statement
We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Find out more about our commitment to diversityand how we offer and support recruitment adjustmentsfor anyone who needs them.
Further Information
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Apply Before: 18th August 2025 (23:59) - This role is open to internal candidates and Common Citizenship organisations only.
Required Experience:
Senior IC
Employment Type
Full-Time
