Application Engineer SME - Server Support
Application Engineer SME - Server Support
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Job Description
A Career at HARMAN
As a technology leader that is rapidly on the move HARMAN is filled with people who are focused on making life better. Innovation inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together youll discover that at HARMAN you can grow make a difference and be proud of the work you do every day.
Introduction: A Career at HARMAN Automotive
Were a global multi-disciplinary team thats putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive we give you the keys to fast-track your career.
Engineer audio systems and integrated technology platforms that augment the driving experience
Combine ingenuity in-depth research and a spirit of collaboration with design and engineering excellence
Advance in-vehicle infotainment safety efficiency and enjoyment
About the Role
Harman Software Products operation teams provide ongoing maintenance and 24/7 support to our customers in the automotive industry. The team consists of highly technical engineers working on complex architectures and cloud deployments.
As an Application Engineering Subject Matter you will own strategic accounts demonstrate high levels of technical expertise and work closely with customers and engineering teams to provide top-of-class service.
What You Will Do
Ensure timely resolution of customer issues and maintain high customer satisfaction
Provide hands-on customer support and ticket handling
Own and lead complex technical problems and escalations
Work closely with cross-functional teams to ensure seamless integration and operation of applications
Continuously monitor and enhance application performance reliability and scalability
Actively participate in the requirements and architecture process
Be part of the on-call rotation to provide 24/7 support
What You Need to Be Successful
. degree in Computer Science or equivalent
10 years of experience in the software industry in customer-oriented roles
Strong technical knowledge and hands-on experience with Linux: Proficiency in Linux system administration including scripting abilities
Web and server architecture: In-depth understanding of web technologies and server architecture including deployment and maintenance
Networking architecture: Comprehensive knowledge of networking principles and hands-on experience with network configuration and troubleshooting
Database management: Ability to read and manage databases including SQL and NoSQL databases
Excellent communication and interpersonal abilities
Analytical mindset with a focus on problem-solving and process optimization
Experience in managing and supporting customers from different regions
Excellent customer service communication skills in English
Ability to work flexible hours according to customers needs
Ability to work independently and take initiative
Ability to build and maintain positive relationships with team members and customers
Bonus Points if You Have
Proficiency in Java programming and development
Software development and code analysis: Expertise in Java C/C and scripting languages such as Perl Python shell and Ant
Understanding of security principles and practices
Practical experience with networking technologies and protocols
Familiarity with Elasticsearch Oracle DB and Postgres
What Makes You Eligible
This position may require occasional travel (up to 10%) depending on business needs
Work in the Novi Michigan office (Hybrid - schedule)
What We Offer
Flexible work environment allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
Access to employee discounts on world-class Harman and Samsung products (JBL HARMAN Kardon AKG etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition reimbursement
Be Brilliant employee recognition and rewards program
An inclusive and diverse work environment that fosters and encourages professional and personal development
#LI-Hybrid
#LI-JS247
Salary Ranges:
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
Employment Type
Full-Time
