Product Specialist- Vibrating Equipment
Product Specialist- Vibrating Equipment
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Job Description
- Highly competitive remuneration package including salary sacrifice options Length of Service Recognition Flexible working options and Paid Parental Leave.
- Employee Benefits & Wellness Program Employee Referral Programs and a comprehensive Employee Assistance Program.
- Training development and career progression opportunities including study and education assistance.
About the role:
Were looking for a Product Support Specialist to join our Crushing & Screening division in Western Australia with a focus on Sandvik Vibrating Equipment. This is your opportunity to bring your technical skills to a role where your impact is real your voice is heard and your career can thrive.
As the first point of contact for internal customers and a key escalation point for external customer issues youll provide expert technical guidance and a high level of customer service across the Asia-Pacific (APAC) region. Your support will directly contribute to equipment acceptance parts and service sales and long-term customer satisfaction.
Youll also play a vital role in delivering technical training driving continuous improvement and supporting the development of new products based on real-world feedback and field observations.
Specifically you will:
- Troubleshoot and resolve complex issues on-site and remotely for Sandvik Vibrating Equipment
- Conduct inspections testing and root cause analysis to drive continuous improvement
- Support installation commissioning maintenance and repair activities
- Deliver engaging training to customers and internal teams
- Collaborate with service teams and Customer Support Representatives to ensure seamless support
- Provide insights to R&D and Product Line Managers to shape future innovations
- Identify opportunities for service parts and training on customer sites
- Travel across WA and the broader APAC region as required
What youll bring:
- Tertiary qualification inMechatronics or Mechanical Engineering
- 3 years experience in mining equipment installation and commissioning
- Strong understanding of mechanical and hydraulic systems
- Excellent communication and problem-solving skills
- Confidence to deliver training and technical support in the field
- A proactive adaptable mindset and a passion for customer success
- Willingness to travel domestically and internationally
What we offer:
We believe that our people are the heart of our organisation. Our goal is to provide our people with a working environment that is professionally and personally rewarding. We also offer our staff with the following benefits and perks:
- Work with cutting edge mining technology
- Competitive remuneration package.
- Employee benefits & wellness program including salary sacrifice options and length of service recognition.
- Training development and career progression opportunities.
- Flexible working options and paid parental leave.
- Employee referral program.
A place where we are all welcome:
We understand the importance of creating an environment that is not only inclusive but also empathetic and welcoming. We believe that every individual deserves to be treated with respect dignity and fairness regardless of their differences such as race gender nationality religion age sexual orientation or any other attribute.
We value the uniqueness of every person and recognize that our differences are what make us stronger. Our goal is to create a workplace where everyone feels comfortable being themselves and has an equal opportunity to express their thoughts and ideas.
We encourage people from diverse backgrounds including Aboriginal and Torres Strait Islander peoples women members of the LGBTQIA community mature workers individuals with disabilities and people from different cultural heritages to join our team.
We believe that our diversity of skills life experiences and perspectives enriches our teams approach to work and enhances our ability to succeed together. So if you are looking for a workplace that appreciates and celebrates your unique qualities Sandvik Rock Processing Solutions is the perfect place for you.
Who can apply:
This role is open to Australian and New Zealand citizens Australian permanent residents and candidates who hold or can obtain a valid working visa for the specified term.
As part of our commitment to safety we may require a national police check and other applicable security medical and character requirements for this position.
If you have any concerns please know that we are here to support you throughout the application process. We wish you the best of luck with your application.
About Sandvik Rock Processing Solutions:
We are a leading provider of eco-efficient rock processing solutions. Leveraging more than 160 years of engineering excellence we help our customers optimise their comminution and material handling operations for maximum performance safety and efficiency.
We apply our profound industry expertise in crushing screening feeding loading and wear protection to bring an unrivalled equipment line-up to the market. This unique offering is underpinned by our expert process knowledge full range of digital tools high-quality OEM spare parts consumables and life-cycle services.
Employing around 3000 professionals worldwide Sandvik Rock Processing Solutions is a business area of the global high-tech engineering group 2023 the Group had approximately 41000 employees and revenues of about 127 billion SEK in 170 countries.
For more information please visit to Apply:
If you are interested in the position please submit your CV via Apply for this job. Applications will be open until 1 September 2024 or may close sooner if a suitable candidate is identified.
Contact Information:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
