Technical Service Associate
Technical Service Associate
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$ 50400 - 77200
1 Vacancy
Job Description
About JLG an Oshkosh company
JLG began in 1969 when our founder John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment training opportunities and trusted support within the access industry. We are a global company and our productsincluding mobile elevating work platforms telehandlers utility vehicles and accessoriescan be found all over the world.
JLG is seeking an experienced and highly skilled Technical Service/Support Specialist to join our dynamic team. At JLG we are dedicated to delivering cutting-edge equipment solutions that drive efficiency and productivity for our clients worldwide. The ideal candidate will possess exceptional technical troubleshooting abilities strong communication skills and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues providing detailed product support managing knowledge bases and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency.
YOUR IMPACT
Respond promptly and professionally to customer inquiries via phone email and chat.
Provide technical assistance and support for incoming queries and issues related to equipment.
Diagnose and troubleshoot complex equipment problems ensuring timely and effective resolution.
Document all customer interactions and technical issues in the customer relationship management (CRM) system.
Support one model family within the AWP TMH or Scissor model families
Conduct detailed diagnostics and problem solving for mechanical electrical hydraulic pneumatic and software issues on equipment.
Utilize technical documentation and resources to provide accurate solutions and guidance.
Escalate unresolved issues to internal teams and/or management for guidance.
Follow up with customers to ensure issues are fully resolved to the customers satisfaction.
Utilize current knowledge articles for resolving customer issues.
Communicate knowledge article usage to the customer base.
Communicate with the knowledge writer and or Technical team if inaccuracies are found.
Communicate with the knowledge writer team for opportunities pertaining to new material not currently documented.
Stay current with product development industry trends and best practices for product support.
Participate in ongoing training to maintain high levels of product knowledge and support skills.
Work closely with customer support to communicate customer feedback and technical issues.
Provide input on product improvements based on customer feedback and trends
MINIMUM QUALIFICATIONS
High School Diploma or its equivalent
Minimum of 1 year of experience in technical support preferably within the equipment manufacturing industry..
Strong technical troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency in using CRM software and technical support tools.
Ability to explain complex technical information clearly and concisely.
Strong organizational skills and attention to detail.
Proficiency in data analysis and knowledge management systems.
STANDOUT QUALIFICATIONS
Bachelors degree in Engineering Specialized Technology or a related technical field.
Customer-focused with a commitment to providing exceptional service.
Ability to work independently and as part of a team.
Adaptable and able to thrive in a fast-paced dynamic environment.
Strong interpersonal and communication skills.
Experience with diagnostic tools and software related to equipment troubleshooting.
Knowledge of mechanical electrical and software systems used in equipment manufacturing.
Ability to travel domestically as needed.
Commitment to continuous learning and professional development.
WHY JLG AN OSHKOSH COMPANY
Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees success through various skills and training opportunities. Named one of the Worlds Most Ethical Companies by Ethisphere Institute for six consecutive years everything we do at Oshkosh is guided by our core values and the 15k team members around the world who embody them.
We put people first. We do the right thing. We persevere. We are better together.
Pay Range:
$50400.00 - $77200.00The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range individual pay is determined by various factors including the scope and responsibilities of the role the candidates experience education and skills as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process please contact us at
Oshkosh Corporation is a merit-based Equal Opportunity opportunities are open for application to all qualified individuals and selection decisions are made without regard to race color religion sex national origin age disability veteran status or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with Oshkosh Corporations legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be U.S. Persons as defined in these regulations. Generally a U.S. Person is a U.S. citizen lawful permanent resident or an individual who has been admitted as a refugee or granted asylum.
Required Experience:
IC
Employment Type
Full-Time
