City/State
Virginia Beach VA
Work Shift
First (Days)
Overview:
Sentara health is looking for an EPIC Scheduling Optimization Specialist to join our team !
The EPIC Scheduling Optimization Specialist is responsible for the development maintenance optimization and governance of provider resource and departmental scheduling tools within the Epic platform including templates and decision trees. This role ensures consistency accuracy and operational alignment of scheduling structures across all departments supporting access to care productivity targets and overall patient experience.
The Specialist collaborates closely with Ambulatory Services Division leadership operations project management and IT teams to ensure standard work is developed implemented and sustained. The role requires strong analytical skills Epic system expertise and a passion for improving access operations through innovative and data-driven solutions.
Key Responsibilities
- Build maintain and troubleshoot Epic scheduling templates visit types modifiers and decision trees.
- Support daily Epic scheduling configuration needs across ambulatory departments.
- Collaborate with clinical and operational leaders to align scheduling strategies and resolve build issues.
- Fulfill template and decision tree requests while educating users on best practices.
- Analyze scheduling data to identify trends root causes and recommend improvements.
- Lead provider onboarding/offboarding projects and optimize template utilization and access.
- Deliver training sessions and create user documentation (e.g. tip sheets guides).
- Partner with IS and Epic teams to test and implement system changes.
- Use Epic reporting tools Power BI Excel and Tableau for data-driven insights.
- Support onboarding efforts to ensure scheduling standards are applied consistently.
- Drive continuous improvement in scheduling build quality and turnaround times.
Education:
High school Diploma required
Certification/Licensure :
Epic Cadence Certification (must be obtained within 1 year of hire)
Experience
Required Experience and Skills:
- 3 years of direct experience working with Epic scheduling templates and decision tree configurations required
- Experience building and maintaining Epic scheduling templates visit types modifiers and decision trees
- Strong ability to troubleshoot and support Epic scheduling configuration across ambulatory settings
- Proven collaboration with clinical and operational leaders to align scheduling strategy and resolve issues
- Ability to analyze scheduling data to identify trends and recommend improvements
- Skilled in conducting end-user training and creating supporting documentation
- Proficiency in Epic reporting tools and Microsoft Excel
Preferred Skills:
- Experience with provider onboarding/offboarding and automated workflow design in Epic
- Familiarity with Power BI and Tableau for generating scheduling insights
- Experience partnering with IS and Epic technical teams on system enhancements
- Knowledge of Sentaras scheduling standards or equivalent healthcare system processes
- Background in continuous improvement efforts focused on build quality and turnaround time
Benefits: Caring For Your Family and Your Career
Medical Dental Vision plans
Adoption Fertility and Surrogacy Reimbursement up to $10000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term Short-Term Disability and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance $5250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down $10000
Reimbursement for certifications and free access to complete CEUs and professional development
Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.