Help Desk Technician Tier 1
Help Desk Technician Tier 1
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$ 60000 - 75000
1 Vacancy
Job Description
Job Description:
The Help Desk Technician is responsible for deploying and supporting information systems technologies and addition to handling daily support requests this role includes maintaining and troubleshooting specific technologies related to hardware software and networking. The technician will use strong communication analytical and problem-solving abilities to identify address and resolve issues while also providing recommendations to help optimize the value of IT system investments.
Essential Job Functions:
- Respond to incoming help requests from end users via the help desk system phone email and chat in a professional and courteous manner.
- Provide support for the installation configuration testing maintenance monitoring and troubleshooting of end-user workstations including hardware software networked peripherals and cabling.
- Assist in analyzing and developing new processes and related documentation; ensure existing documentation remains current and accurate.
- Manage user access and hardware setup configuration or removal on an ongoing basis.
- Participate in annual projects assigned by management such as hardware/software upgrades system migrations efficiency improvements security initiatives and business-aligned technology objectives.
- Develop user support materials including help sheets and FAQ documents to aid end-user self-service.
- Conduct on-site and remote diagnostics and troubleshooting for workstation issues and implement appropriate corrective solutions.
- Maintain an up-to-date inventory of all workstations and technical equipment including their current status.
Skills & Competencies Required:
- 2 years experience as Help Desk Technician
- Associates Degree preferred or combination of work experience and college
- Minimum of COMPTIA A Network or general IT certification(s) preferred
Additional Information:
In accordance with Washington D.C. pay transparency law the salary range for this position is $60000 $75000 annually. Healthcare benefits are available and will be discussed prior to the first interview.
Full benefit package including medical dental life vision company paid short/long term disability 401(k) tuition assistance and more.
Job Posting Disclaimer
Fortegra will never request financial or sensitive information such as your bank account information social security number or other non-publicly available information for any purpose during the application and interview process. All official communications from our Talent Acquisition team will come from our email domain address @. If you receive a suspicious message unsolicited job offer or would like to verify the legitimacy of any communication about a position please contact our Human Resources department at
#LI-Onsite
Required Experience:
IC
Employment Type
Full-Time
