Area Manager Delivery Ops
Area Manager Delivery Ops
Posted on :
02-08-2025
Employer Active
1 Vacancy
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Job Description
The Amazon Logistics (AMZL) team help us to consistently deliver for our customers by achieving maximum efficiency from our operational sites. As a Area Manager in Delivery Operations (AMDO) youll oversee our outbound parcel-delivery operations. Youll be part of the last and most crucial step in a packages journey through the Amazon logistics chain. Your work in guiding coordinating and holding your team accountable will help them succeed and uphold the standards customers expect from us.
Key job responsibilities
Monitor and audit plans for Delivery Service Partners including staffing schedules quality initiatives and performance levels
Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
Ensure there is on-the-road capacity for deliveries including during peak business times
Help to pilot new service types on-site such as electric vehicles and cargo bikes
Carry out performance reviews with Delivery Service Partners
A day in the life
Youll work on a shift pattern at one of our sites making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. Youll also oversee process improvements within your area and drive implementation. A typical day is varied including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. Youll also be a role model and mentor to new managers.
About the team
Amazon Logistics or AMZL handles last mile delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts like Amazon Fresh Prime Now and Amazon Restaurants.
There are two sides to what we do. Our under the roof associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive particularly as lots of our people work through the night. We focus mostly on operations with 24/7 shifts in most of our locations.
Meanwhile our on the road people work with Amazon Flex - a network of delivery contractors. Every year we continually raise the bar for customer experience with new innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
University degree (Bachelors or Masters degree) completed before start date
Relevant experience in using data or anecdotal evidence to influence business decisions
Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment
Advanced proficiency in written and spoken English
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Relevant experience of communicating with internal and external stakeholders
Experience in a logistical working environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Monitor and audit plans for Delivery Service Partners including staffing schedules quality initiatives and performance levels
Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
Ensure there is on-the-road capacity for deliveries including during peak business times
Help to pilot new service types on-site such as electric vehicles and cargo bikes
Carry out performance reviews with Delivery Service Partners
A day in the life
Youll work on a shift pattern at one of our sites making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. Youll also oversee process improvements within your area and drive implementation. A typical day is varied including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. Youll also be a role model and mentor to new managers.
About the team
Amazon Logistics or AMZL handles last mile delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts like Amazon Fresh Prime Now and Amazon Restaurants.
There are two sides to what we do. Our under the roof associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive particularly as lots of our people work through the night. We focus mostly on operations with 24/7 shifts in most of our locations.
Meanwhile our on the road people work with Amazon Flex - a network of delivery contractors. Every year we continually raise the bar for customer experience with new innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.
University degree (Bachelors or Masters degree) completed before start date
Relevant experience in using data or anecdotal evidence to influence business decisions
Relevant experience working with the MS Office suite (Word Excel Outlook) in a professional environment
Advanced proficiency in written and spoken English
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above wed love to hear from you.
Relevant experience of communicating with internal and external stakeholders
Experience in a logistical working environment
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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