Marketing Account Management/ Client Success Lead

Title: Account Manager / Client Success Lead Full Time (Cincinnati OH)
Location: On-Site Only Cincinnati OH
Job Type: Full Time
Department: Client Services
Experience Level: Mid-Senior
Salary: Based on experience (Competitive Benefits)

About Killerspots Agency
Killerspots Agency is a full-service digital marketing and media powerhouse based in Cincinnati Ohio. Since 1999 weve helped brands across the country create execute and scale campaigns that get noticedand drive results. From TV and radio jingles to SEO PPC social media and full-scale video production we do it all. Our team is fast-moving creative and committed to delivering measurable impact.

About the Role
Were hiring a full-time Account Manager / Client Success Lead to join our Cincinnati office. This is an on-site position for someone who thrives in a client-facing role knows how to manage creative projects and enjoys working across departments to bring campaigns to life.

Youll be the primary point of contact for a roster of clientsresponsible for communication execution and results. Youll also play a critical role internally helping align the creative media and web teams to ensure every project hits the mark.

This is not a sales role. Its about building relationships ensuring satisfaction and managing success.

Responsibilities

• Act as the main point of contact for assigned client accounts

• Lead weekly check-ins and ongoing communication with clients

• Translate client goals into actionable tasks for internal teams using

• Organize and lead internal project meetings to keep deliverables on track

• Review and approve deliverables before they are sent to clients

• Proactively identify potential issues and offer solutions

• Assist with onboarding new clients and setting clear expectations

• Track campaign performance and report back to clients

• Build long-term relationships based on trust transparency and measurable results

• Collaborate with the CEO and department heads to continuously improve processes

Requirements

• 3 years of experience in account management project management or client success

• Strong interpersonal and communication skills both written and verbal

• Ability to manage multiple projects and deadlines in a fast-paced environment

• Detail-oriented with exceptional organization and follow-through

• Experience working with project management tools like

• Familiarity with creative workflows (web design media social etc.)

• Calm strategic and solution-oriented under pressure

• Able to work full-time in our Cincinnati office

Preferred Qualifications

• Background in a marketing agency or multi-client setting

• Basic knowledge of SEO Google Ads or CRM platforms

• Experience managing creative deliverables or digital campaigns

• Comfortable with cross-functional collaboration and leadership

How to Apply
To be considered you must submit:

1. Your resume

2. A cover letter explaining why youre the right fit

3. (Optional) Examples of client accounts or projects youve successfully managed

Applications without a cover letter will not be reviewed.No phone calls please.

Benefits

• Competitive salary based on experience
• Health dental and vision coverage
• Retirement plan with company match
• Work with national brands and creative campaigns
• Gym Membership option.
• Fast-paced team-driven culture with room for advancement

If youre organized client-focused and thrive on making things happenwe want to meet you.