Customer Success Manager
Customer Success Manager
Posted on :
02-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-08-2025
Job Description
Anagram is the ultimate insurance billing platform for eye care providers. Combining instant eligibility and benefit verifications patient responsibility calculation claims management payment posting and more Anagrams all-in-one revenue cycle management solution is designed to save providers time and money and free doctors to deliver the best care for their patients. Our mission is to simplify insurance and its working: over 2000 eye care professionals rely on Anagram to manage their insurance billing.
Founded in 2014 Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.
About You
As a SaaS platform our business model depends on building and sustaining long-term relationships. Customer Success Managers (CSMs) at Anagram act as frontline faces and voices of the company and are entrusted to represent our values. As a Customer Success Manager you will be responsible for ensuring the adoption engagement and health of your book of business. You will work directly with client accounts to manage the relationship and strategically retain and grow revenue. Our customers are small to mid-sized doctors offices and we are looking for a team member who will enthusiastically engage with Optometrists Opticians Office Managers and Practice Owners to ensure their success in using the program.
Youll be expected to effectively work your way through lists of contacts using tools like Hubspot Zoom Slack G-suite and more. Well provide all the tools and the training necessary to speak confidently about our business and all the product knowledge necessary to answer questions confidently and competently.
Weve set our sights on massive growth and expect everyone who joins our team to be in a position to grow with us!
What Were Looking For:
- Proven background in maintaining a healthy book of business
- Success in a high-growth environment and adaptable to change
- Strong communication negotiating and interpersonal skills with the ability to navigate conflict and foster transparent dialogue
- Clear and precise communication
- Uses good judgment in customer-facing interactions
- Ability to work under pressure
- Strong attention to detail
- Tech-savvy
- Ability to effectively manage multiple priorities while working in a fast-paced environment
- A track record of building - youre excited to help create processes and strategies to build a world-class Customer Success Organization
What Youll Do:
- Manage a large book of business; you are not intimidated by 250 accounts
- Manage our self-contained training program and check in on new customers to be sure they are hitting internal time-to-value metrics.
- Deliver and communicate ROI for our clients throughout the customer lifecycle
- Ensure client satisfaction balance customer expectations and negotiate successful resolutions
- Interpret user key health indicators to drive and improve product utilization and adoption
- Identify growth opportunities within an account and own renewal conversations
- Influence a positive solution-centric and results-driven partnership with customers to ensure that they achieve their desired outcome on the platform.
- Quarterback experiences by various cross-functional teams at Anagram on behalf of the customer
- Solicit positive feedback company reviews and referrals from happy customers
- Attend conferences and trade shows (occasionally as needed)
Preferred:
- Experience working at a SaaS startup
- Experience in healthcare technology
- Knowledge of insurance/medical terminology
- Familiarity with EHR/PM systems that are prevalent in Optometry
Anagram offers employees:
- Industry-leading compensation including salary and equity ownership
- MacBook monitor and all the technologies you need to succeed
- Medical & Dental Insurance
- 401k
- Fast-paced startup environment
- Remote first company
Anagram is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process please email your request to
Required Experience:
Manager
Employment Type
Full-Time
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