Technical Support Consultant
Technical Support Consultant
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Job Description
What Were Looking For
We are seeking a self-motivated and customer-service oriented IT professional to join our growing this role you will provide technical support to our users for a variety of hardware software and end-user issues. You will troubleshoot and resolve issues quickly and efficiently document solutions for future reference and collaborate with other team members to ensure a positive customer experience.
This position follows a 10:00 AM 7:00 PM shift schedule; however the schedule is subject to change based on business needs.
An associates degree and less than one year of relevant experience are required. A bachelors degree and two years of relevant work experience is preferred. A combination of education and experience will be considered in lieu of one another.
Qualifications:
- Experience providing technical support to end-users
- Strong understanding of computer hardware and software
- Excellent communication and interpersonal skills
- Ability to troubleshoot and resolve problems independently
- Excellent written and verbal communication skills
- A team player with a positive attitude
Preferred Qualifications:
- Experience with Windows 10/11 and Mac OSX
- Prior technical documentation experience
Applicants must currently be authorized to work in the United States on a Full-Time basis.
What You Will Do
- Provide Level 1 service desk support for hardware software and end-user inquiries via phone chat email and in-person interactions.
- Troubleshoot and resolve a variety of technical issues
- Document solutions in a clear and concise manner for use by coworkers and future reference
- Create knowledge base articles on common issues and solutions
- Maintain accurate and up-to-date records of all service requests
- Perform all other duties as assigned to support Baylors mission.
- Ability to comply with University policies.
- Maintain regular and punctual attendance.
What You Can Expect
As part of the Baylor family eligible employees receive a comprehensive benefits package that includes medical dental and vision insurance generous time off tuition remission and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your familys wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more go toBaylor Benefits & Advantages.
Explore & Engage
Learn more aboutBaylorand our strategic visionBaylor in Deeds. Also explore our great hometown ofWacoand the many opportunities toengage locally. If you are new to Central TexasThis is Waco!
Required Experience:
Contract
Employment Type
Full-Time
