Night Auditor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hospitality Starts Here Build Your Future with Cairn Group
Are you ready to grow your career in hospitality At Cairn Group we believe work should be rewarding exciting and full of opportunities to learn and develop. Whether youre creating unforgettable guest experiences or supporting your team youll be part of a friendly supportive environment where your contributions are valued. With the opportunity to learn develop and be recognised Cairn a place where you can build a career youre proud of.
About the role
The moment a guest steps into one of our hotels whether it be day or night they walk into a genuinely memorable experience. Youll not only be the person they rely on to handle transactions offer local insights and anticipate every detail of a friction-free experience youll also create the warm atmosphere that makes our guests feel at home in any location.
The Night Auditor is a key member of the guest services team responsible for the overnight operations of the hotel verifying the accuracy of guest accounts balancing charges and revenues as well as assisting with all aspects of guest services. Youll also be responsible for the security of the hotel and its guests overnight as well as completing a number of administrative and preparation duties.
You will also undertake cleaning duties such as mopping dusting and hoovering and ensure a full handover to the Duty Manager or receptionist. You may be responsible for setting up and taking down meeting and conference rooms to the required standards. We believe our people are the key to excellent service delivery and our success depends on them.
About you
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience proactively resolving any challenges that may arise
- An empathetic and a professional approach at all times
- Flexible and adaptable with the ability to stay calm under pressure adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy great at managing ones own time
- Previous experience ideally within a hotel environment with an outgoing personality excellent communication skills and excellent command of the English language. The ability to speak other languages would be desirable.
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition ownership management investment and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties.
At Cairn Group our values - Respect Integrity Sustainability and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests act with integrity and invest in our people to build a sustainable future - for our business our communities and the planet. Every day we work to deliver excellence going the extra mile to create outstanding experiences for our guests.
Benefits:
- Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check
- Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live access funds when needed and get expert financial tipsall in real-time
- Stay Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break
- Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels bars and restaurants
- Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs
- Retail Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping cinemas trips and fun days out
- Rise with Us: From apprenticeships to leadership programs our development team is here to help you grow and reach your career goals
- Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life
- Long-Service Awards: Celebrate key milestones with us starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment.
- Recommend a Friend: Bring great people into the team and earn a bonus when they join!
- 24/7 Support: Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime anywhere.
- Pension Scheme: Plan for your future with our pension plan designed to help you build long-term security.
- Year-Round Incentives: Enjoy fun incentives exciting challenges and surprise perks throughout the year!
- Bereavement Leave When life gets tough we ensure you have the time and support you need to be with your loved ones.
#INDLP
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
The Hotel Indigo London Kensington is situated in the heart of the Royal Borough of Kensington and Chelsea, our London hotel blends beautifully into this boutique neighbourhood. At first glance, our building's original role as a luxury Victorian townhouse in a historically affluent ar ... View more
