On Site Support Engineer
On Site Support Engineer
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Job Description
What youll be doing:
Were looking for a proactive and ambitious IT Support Engineer to provide hands-on onsite support for a key client based in Oxford while also working as part of our remote Service Desk one day per week. If you love solving technical challenges thrive in a fast-paced environment and want to grow with an innovative IT company this is the role for you.
Key responsibilities include:
- Act as the onsite extension of our Service Desk team providing 1st & 2nd line support
- Deliver onsite IT support ensuring exemplary service at all times
- Troubleshoot hardware/software issues manage machine builds and handle user queries
- Maintain and monitor systems identifying performance issues proactively
- Resolve incidents within strict SLAs and escalate complex issues as needed
- Manage your own ticket queue and contribute to team KPIs
We want to hear from you if you:
- Can demonstrate experience in a similar on site IT Support Engineer role
- Have a strong background in ITIL-based Service Desk environments
- Have expertise with Windows (7/8/10) Office 365 Microsoft Intune and AD/Group Policy
- Have solid knowledge of hardware/software troubleshooting networking and antivirus tools
- Experience with remote monitoring Windows Server () and backup solutions
- Excellent communication problem-solving and client service skills
- Are able to work independently and as part of a team in a fast-paced environment
Whats in it for me
Salary: up to 35K depending on experience benefits
Who youll be doing it for:
Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs 24/7/365.
Our services support 25000 users globally and proactively monitor 45000 devices in key areas:
- Azure infrastructure managed service
- Modern Workplace: Office 365 Microsoft 365 and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender Sentinel
What to do next:
Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please contact us on
Were an equal opportunities employer and want our vacancies to be available to all so if you need us to make any reasonable adjustments during the process then just let us know.
Employment Type
Full-Time
