Customer Service Administrator
Customer Service Administrator
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Job Description
Overview
Element is seeking a detail-oriented and customer-focused Customer Service Administrator to support our quoting and sales process. This individual will be responsible for preparing and sending quotes to customers maintaining accurate records and ensuring timely follow-up. The ideal candidate will have strong communication skills excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Salary: $21- $23/hr DOE
Responsibilities
- Prepare and send accurate and timely quotes to customers based on pricing guidelines part specifications and scope of work.
- Review customer RFQs (Request for Quotes) and interpret requirements to generate proper responses.
- Collaborate with internal departments (Sales Engineering Operations) to gather required information and clarify customer needs.
- Maintain quote log and track quote status through CRM or ERP systems.
- Follow up with customers regarding outstanding quotes revisions or additional information.
- Respond to customer inquiries via phone and email with professionalism and accuracy.
- Update customer records and documentation as needed.
- Support general administrative tasks related to the customer service and quoting process.
- Identify process improvements to streamline quoting operations and enhance customer satisfaction.
- Reception and call transfer.
Skills / Qualifications
- High school diploma or equivalent required.
- 2 years of experience in customer service sales support or administrative rolesexperience in manufacturing aerospace or industrial sectors a plus.
- Strong organizational and time management skills with the ability to meet deadlines.
- Proficient in Microsoft Office Suite (Excel Word Outlook); experience with ERP or CRM systems preferred.
- Excellent written and verbal communication skills.
- Attention to detail and accuracy is essential.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience reviewing technical documents or part specifications.
- Familiarity with quoting or estimating processes in a service or manufacturing environment.
- Knowledge of aerospace or industrial services terminology is a plus.
Diversity Statement
At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
Required Experience:
Unclear Seniority
Employment Type
Unclear
