Service Administrator
Service Administrator
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Job Description
Kinsley Power Systems is looking for a highly organized and proactive Service Administrator to join our this fast-paced customer-facing role youll be at the center of our emergency response operationsscheduling technicians supporting service calls and making sure every customer receives prompt professional attention. This role requires someone who thrives on juggling moving parts staying calm under pressure and keeping things running smoothly behind the scenes.
Kinsley a family-owned business has been a leader in the generator industryproviding exceptional service sales and rentalsfor over 60 years. We take pride in exceeding customer expectations while creating a workplace thats enjoyable supportive and rewarding. If youre looking for a growing company that upholds strong family values fosters a positive culture appreciates your hard work and offers real opportunities for growthwelcome to the Kinsley family.
Key Responsibilities:
- Answer and prioritize incoming service calls responding directly or redirecting appropriately
- Schedule all maintenance contract customers and maintain accurate service logs
- Coordinate and dispatch Field Service Technicians efficiently adjusting schedules in real-time as new service calls arise
- Manage logistics for emergency responsethis includes frequent changes to technician schedules and ensuring geographic efficiency
- Support and promote the customer service teams goals and commitment to fast reliable support
- Generate Time and Material quotes submit material requisitions and finalize service summaries accurately and on time
- Provide ongoing support to technicians and customers throughout the service process
Preferred Experience:
- 2 years of experience in administrative support dispatching or a customer service-focused role
- Proven ability to multitask in a fast-paced high-pressure environment while maintaining strong attention to detail
- Excellent written and verbal communication skills with a professional customer-first approach
- Strong organizational and time management skillsyou know how to keep priorities straight and tasks moving
- A solutions-focused mindset with the ability to troubleshoot issues think critically and collaborate to find the best outcome
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or national origin.
Required Experience:
Unclear Seniority
Employment Type
Full Time
