Business Customer Representative
Business Customer Representative
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Job Description
- Launch your NAB career with full training coaching and a clear development pathway.
- Work in a fast-paced contact centre helping real business solve real problems.
- Join a team with a strong track record of internal mobility and career progression across NAB.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Business Customer Representative you will join the Business Care team thats doubling down on customer obsession and owning it.
Each day youll go above and beyond to:
- Take inbound calls from business customers and resolve enquiries quickly and clearly.
- Navigate multiple systems and processes to solve problems fast and accurately.
- Escalate complex case follow-up to ensure resolution for the customer.
- Deliver consistent customer service with empathy pace and accountability.
- Troubleshoot across a wide range of industries and issues from every day to complex.
Were looking for the best and brightest to deliver the best for our customers. Youll need:
- A customer first attitude and the empathy to support people in high stress moments.
- Strong communication skills computer literacy and the ability to manage multiple system at once.
- Confidence working independently and learning quickly in a fast-paced environment.
- A problem solving commercial mindset and a genuine desire to help others.
- Resilience and the ability to stay calm and focused under pressure.
- Experience in retail hospitality or other customer service roles is valued banking experience not required.
- Be able to work the following hours: Standard business hours for the first 3 months in Docklands then a rotating roster (Monday to Friday) 8am 8pm. There is the option to work weekends from 9am 6pm but these shifts are rarely available.
- To attend an assessment centre (if successful throughout screening) which will be held on Wednesday 27th August at 2pm.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. Thats why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment where all NAB colleagues unique backgrounds and identities are understood respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process and accessibility please visit To discuss adjustment requirements please contact the NAB Careers team via (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
Required Experience:
Unclear Seniority
Employment Type
Full Time
