Director of Customer and Partner Education
Director of Customer and Partner Education
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Job Description
At Posit we believe that open-source data science has the power to transform the world for the better. As a Public Benefit Corporation our mission is to create tools and products that help people understand data make better decisions and contribute to their communities organizations and society. Were passionate about empowering data professionalsfrom individual contributors to global enterpriseswith intuitive accessible and reliable tools for open data science.
Our products are used every day by millions of data scientists analysts and organizations tackling real-world challenges. We foster a culture that values intellectual curiosity kindness diversity and continuous improvementalways in the service of our users.
About the Role
Were hiring a Director of Customer and Partner Education to lead our global technical education strategy across customers partners and internal teams. This is a critical leadership role at the intersection of education adoption and go-to-market (GTM) excellence.
Your mission: design and scale education programs that cater to multiple audiences including: the data scientist the IT team at a Global 2000 company the technical implementation partners or members of the Posit team to ensure that they are confident and effective with Posits platform. Youll collaborate across Sales Product Partnerships Solutions Engineering GTM Enablement and Customer Success to deliver role-based education experiences that drive outcomes not just knowledge.
What Youll Do
Lead a Unified Education Strategy
- Architect and execute a technical education vision that delivers to customers partners and internal teams through scalable processes and technology.
- Define and/or curate persona-based education paths (e.g. SEs CSMs partner architects implementation consultants customer admins) aligning with department leaders and enablement functions.
- Align education efforts with product releases market priorities and customer lifecycle milestones.
Build Scalable Education Programs
- Create and coordinate modular practical content (playbooks certifications tutorials workshops etc.) delivered through a blend of self-serve virtual and in-person experiences.
- Launch and evolve a train-the-trainer model to scale delivery across global teams and partner organizations.
- Collaborate with SMEs and cross-functional teams to ensure content is technically sound and strategically aligned.
Empower Our Partners
- Own partner technical onboarding and ongoing education.
- Develop certification programs education libraries and practical toolkits to support our partner-first delivery model.
- Validate and report on partner readiness and effectiveness.
Advance Customer Learning & Adoption
- Deliver technical onboarding and ongoing education that accelerates time-to-value for customers.
- Create optional certifications for power users admins and customer teams.
- Embed education throughout the customer journey to drive product maturity retention and customer success.
Measure Iterate and Scale
- Establish KPIs to track education engagement impact and business outcomes.
- Use data and field insights to refine and improve programs.
- Recommend and manage tools (e.g. LMS CMS certification platforms) to support delivery at scale.
What Youll Bring
- Significant experience leading technical education in a B2B SaaS or enterprise on-premise deployments
- Proven success designing education frameworks for multiple audiencescustomers partners and internal GTM teams.
- Experience creating scalable content and blended learning models across self-serve live and virtual formats.
- Familiarity with cloud and enterprise tech environments; bonus if you know the modern data stack (e.g. Snowflake Databricks).
- Strong track record enabling partner ecosystems with certifications onboarding and delivery readiness programs.
- Passion for education that leads to actionyou care deeply about whether learners can apply knowledge not just absorb it.
- Excellent collaboration communication and stakeholder management skills.
- A bias toward action comfort with ambiguity and an eagerness to build from the ground up.
- Proven excellence in people management with a track record of building mentoring and retaining high-performing teams.
Within 1 Month youll
- Understand Posit: Grasp Posits business product offerings and customer value.
- Connect with Stakeholders: Meet key stakeholders and partners to understand education needs.
- Assess Content: Inventory existing technical education content identifying gaps and scalability with a focus on Partner technical enablement and developing and delivering adoption focused workshops for customers.
Within 3 Months youll
- Outline Strategy: Present an initial education vision and persona-based learning paths.
- Identify Program Opportunities: Pinpoint 1-2 immediate scalable education program initiatives.
- Start Partner Framework: Begin foundational elements for partner technical onboarding and education including certification outlines.
- Define KPIs: Propose initial metrics to track education engagement adoption and business impact.
- Propose Talent Gaps: Identify and propose talent and skill gaps required to build a team to support these outcomes.
Within 6 Months youll
- Launch Pilot Programs: Implement and pilot a scalable education program for a critical audience gathering feedback.
- Establish Train-the-Trainer: Develop and launch a foundational train-the-trainer model for internal and partner teams.
- Deliver Customer Adoption Workshops: Host live customer workshops focused on adopting new products and strategic features.
- Align with GTM: Integrate education initiatives with new product launches and pricing strategies.
- Recommend Tech: Provide recommendations for education technology tools (LMS CMS certification platforms).
- Build Team: Recruit mentor and develop a high-performing team to execute the global education strategy.
Within 12 Months youll
- Execute Strategy: Fully implement and iterate on the technical education strategy demonstrating measurable impact on customer value partner readiness and internal performance.
- Expand Programs: Successfully launch and mature multiple scalable education programs across diverse audiences.
- Drive Adoption & Retention: Contribute to increased product maturity customer retention and success through embedded education.
- Optimize & Report: Regularly report on education program impact using KPIs continuously refining based on data.
Posit offerscompetitive compensation with extensive human-first people-focused benefits to prioritize your personal and financial well-being. Individual pay decisions are based on a number of factors including qualifications for the role experience level and skillset. This hiring range reflects base salary and assumes that the job will be performed in the United States.
Working at Posit:
- We welcome all talented colleagues and are committed to a culture that represents diversity in all its forms.
- We prioritize giving ourselves focus time to get deep work done. We minimize meetings and attempt to operate asynchronously.
- We are a learning organization and take mentorship and career growth seriously. We hope to learn from you and we anticipate that you will also deepen your skills influence and leadership as a result of working at Posit.
- We operate under a unique sustainable business model: We have over 50% of our engineering dedicated to creating free and open source software. We are profitable and we plan to be around decades from now.
- Posit is a Public Benefit Corporation (PBC) and a Certified B Corporation which means our open-source mission is codified into our charter. As a result our corporate decisions balance the communitys interests customers employees and shareholders. Hear more about why we think this matters here.
Notable:
We offer competitive compensation with extensive human-first people-focused benefits to prioritize your personal and financial well-being. These benefits apply to full-time positions only.
- 100% of medical dental and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
- Supplemental mental health and wellness benefits are available via Ginger even if you dont opt in to our insurance plans including Ginger for teen family members.
- Posits gender-neutral paid parental leave policy covers all new parents including foster and adoptive parents.
- All full-time employees are eligible for 401k enrollment starting on day one.
- After six months of employment Posit provides a substantial yearly match to employee 401K contributions.
- An annual profit-sharing bonus for employees recognizes our teams contributions to company performance across the year.
- We are a 100% distributed team. You are also welcome to come into our Boston office.
- We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
- Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development wellness financial health charitable giving and remote work support.
- We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 13 paid company holidays.
Are you excited about this role but not sure if your experience aligns with every qualification in the job description Thats okay. We know multiple perspectives are essential for a thriving organization and wed still love to hear from you!
Posit is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds cultures genders experiences abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race color national origin religion sexual orientation gender gender identity age physical disability or length of time spent unemployed.
Posit Software PBC participates in the federal E-Verify program which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.
E-Verify Participation Notice (English/Spanish)
Right to Work Notice (English/Spanish)
#LI-REMOTE
Required Experience:
Director
Employment Type
Full Time
