Senior Engineer - IT
Senior Engineer - IT
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Good understanding of System Support Installation Configuration & Maintenance of various vendor products.
Ability to Perform Under a High-Pressure Work Environment Self-Motivated and Goal Achievement.
Responsible for Technical Support including identifying and resolving Daily basic technical issues occurring in laptops desktops Printer Windows & LAN and Wi-Fi networks.
Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered.
providing resolution escalation tickets if necessary and closing requests per the established SLA.
Check and generate the Shift report Daily call report and Monthly call report
Ensuring the proper resolution/execution of Incident Change & Problem requests as per business requirement.
Preparing various reports & submitting it to respective lead and Manager by end of the day.
Provide timely support services to all colleagues ensuring service levels are maintained and all requests are properly maintained and responded to end users.
Facilitate tasks for the IT Engineers.
Lead a team of IT Engineers
Depth Knowledge of Asset Inventory.
Good Knowledge of endpoints compliance (AV Encryption Windows Patches)
Good Knowledge of excel & PowerPoints presentations.
Required Experience:
Senior IC
Employment Type
Full Time
