Service Charge Specialist (Managing Agents)
Service Charge Specialist (Managing Agents)
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Job Description
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Title:Service Charge Specialist (Managing Agents)
Contract: 10-month Fixed Term Contract Full Time
Salary: 40649
Reporting Office: West Ham Lane in Stratford London
Working Pattern: Agile/hybrid working- office based 20-40% (3-4 days working from home)
Closing date for completed applications: 5th August 2025 at 11.59pm Interviews will be held: 11th August 2025
Benefitsinclude:Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme andmany more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Service Charge Team! This is an exciting opportunity to join L&Qs Service Charge (Managing Agents) Team supporting over 22000 residents living in homes where services are provided by Managing Agents. As a Service Charge Specialist (Managing Agents) you will monitor the service charge expenditure and compliance activity undertaken by Managing Agents appointed by L&Q or superior landlords ensuring fair reasonable and transparent charges for residents.
- Do you have a strong understanding of service charges leasehold legislation and financial administration
- Are you confident in managing complex stakeholder relationships challenging costs and maintaining compliance across third-party managed estates
If so wed love for you to bring your expertise and make a lasting impact in this dynamic role.
Your Impact in the Role:
- Managing Agent Relationship Management:Build and maintain effective working relationships with Managing Agents ensuring that service charge expenditure is reasonable and that statutory compliance requirements are met.
- Service Charge Budgeting & Reconciliation:Set up monitor and reconcile accurate and complete service charge budgets and accounts for schemes managed by external agents.
- Resident Support & Communication:Help residents understand the relationships between L&Q the superior landlord and managing agents providing clarity on service charges and service delivery.
- Compliance & Risk Management:Check compliance with legal agreements leases and management agreements. Challenge unreasonable charges and ensure that services being charged for are provided.
- Collaboration Across Teams:Work closely with internal stakeholders such as Neighbourhoods Finance and Legal teams to support service charge activities budget forecasting and First-Tier Tribunal (FTT) cases.
What Youll Bring:
- Service Charge and Leasehold Expertise:TPI and or RICS qualifications or relevant experience with a strong understanding of service charge processes and ability to read interpret apply and communicate title/ lease / Tenancy Agreement provisions in regards to the allocation of service charges to relevant audiences.
- Legislative & Regulatory Knowledge:Working Knowledge of relevant legislation including the Landlord and Tenant Act 1985 (S18-30) Commonhold & Leasehold Reform Act 2002 and Leasehold & Freehold Reform Act 2024 as well as RICS and TPI guidelines regulations and procedures.
- Financial and Analytical Skills:Good financial accounting knowledge (income / expenditure VAT accruals) with strong attention to detail and the ability to analyse service charge budgets actual costs and identify variances.
- Stakeholder Management:Strong interpersonal and negotiation skills to build and maintain good working relationships with external managing agents and collaborating effectively with internal teams.
- Effective Communicator:Ability to diplomatically resolve complaints and challenge unreasonable costs finding solutions that balance resident satisfaction and financial accountability.
- Technical Proficiency:Advanced skills in Microsoft Excel including V-Lookups macros and pivots and adaptability to learn new systems.
About L&Q:
Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England. At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporatevalues and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the here to read more.
If you require any reasonable adjustments at any stage during this process including application stage please email
Clickhereto find out more about L&Q and why you should join us!
Required Experience:
Unclear Seniority
Employment Type
Contract
