Virtual Services Manager

About Us

At Relationships Australia Queensland (RAQ) we are proud to be Queenslands leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier healthier lives. Through education counselling and community programs we help people develop the skills and resilience to navigate lifes challenges.

Our work promotes care and safety embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships mental health and social connection.

By joining Relationships Australia Queensland you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the Role

Take the lead as the newly established Virtual Services Manager based at our Eight Mile Plains venue reporting directly to the Head of Virtual this key position you will have the unique opportunity to build and shape a growing team and set the standard for innovative client-focused service delivery in a rapidly evolving virtual environment. You will develop operational practices from the ground up fostering a collaborative culture and ensuring all systems and processes align with RAQs vision for exceptional support across Queensland.

Working closely with the Head of Virtual Services you will drive strategic direction and operational excellence while empowering Team Leaders and practitioners to deliver high-quality client-centred services. This role offers the chance to make a meaningful impact by championing a culture of care collaboration and continuous improvementhelping both clients and team members thrive in a purpose-driven environment. If youre ready to bring vision empathy and energy to this new leadership role we want to hear from you.

Additionally you will:

• Directly mentor support and develop Team Leaders to build a high-performing motivated team.
• Oversee day-to-day operations ensuring prompt team responses to complex urgent or high-risk client issues.
• Analyse real-time data and client feedback to continually enhance service delivery and client outcomes.
• Act as a key escalation point and provide hands-on leadership during challenging situations.
• Lead initiatives that promote a positive supportive and inclusive team culture.
• Drive improvements in client experience ensuring every interaction meets our quality and care standards.
• Play a visible role in workforce planning recruitment and onboarding to strengthen team capability and resilience.
  
  

About You

You are an inspiring and adaptable leader who thrives in dynamic environments and is passionate about making a genuine difference for both clients and teams. With a collaborative and people-focused approach you excel at building strong relationships empowering others and guiding your team through challenges. Your outstanding communication strategic mindset and commitment to service excellence ensure that you consistently deliver positive outcomes and foster a culture where everyone feels valued and supported.

Additionally you have:

• An undergraduate qualification in Social or Behavioural Science Social Work Psychology or Law.
• Proven experience mentoring and developing leaders to build a high-performing motivated team.
• A track record of managing daily operations and responding decisively to urgent or complex client needs.
• Demonstrated ability to analyse performance data and client feedback to drive continual improvement.
• Experience serving as a key escalation point and providing hands-on leadership during challenging situations.
• Strong skills in workforce planning recruitment and onboarding to enhance team capability and resilience.
• A commitment to fostering an inclusive supportive and high-achieving team culture.
  
  

We Can Offer You

At RAQ we believe in supporting our people both inside and outside the workplace. Heres what you can look forward to as part of our team:

Work-Life Balance - Enjoy a flexible supportive culture that empowers you to thrive at work and at home.

Boost Your Take-Home Pay - Access salary packaging options of up to $15900 per year significantly increasing your net income.

Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period on top of your standard annual leave.

Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.

Study Leave - Pursuing further qualifications We offer up to 2 weeks of paid study leave each year to support your professional growth.

Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.

Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

Join us and experience a workplace where your wellbeing growth and success are our top priorities.

How to Apply

To apply send us your resume and a brief cover letter outlining why youre the ideal person for this role!

Applications can be submitted by clicking the Apply Now.

Applications close Thursday 14 August 2025