AppleCare Service Business Operations Manager
AppleCare Service Business Operations Manager
Posted on :
02-08-2025
Employer Active
1 Vacancy
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Monthly Salary
USD 157200 - 236700
Vacancy
1 Vacancy
Posted on :
02-08-2025
Job Description
AppleCare is seeking a highly motivated professional to manage pivotal projects that drive cost savings enhance supplier performance and optimize operational excellence globally. The ideal candidate will be responsible for developing and implementing cost strategies including negotiating and managing expenses for new buys repairs warranty services and out-of-production parts. They will collaborate closely with cross-functional teams to align service delivery with financial goals ensuring cost-effective and high-quality this role the ideal candidate will be responsible for managing suppliers and monitoring the performance of the service supply chain. This includes overseeing supplier execution in service operations coordinating quarterly business reviews and leading continuous improvement initiatives to meet evolving business needs. The candidate will work closely with the procurement and technical teams to ensure that supplier contracts meet cost quality and continuity goals. Additionally they will manage reverse logistics monitor supply and demand planning and ensure compliance with Apples standards for service levels cost control and regulatory ideal candidate will support sustainability efforts through reuse and repair programs tracking their environmental benefits and advancing circular economy initiatives across the service supply chain. They will utilize strategic planning skills to contribute to cross-functional projects that drive growth diversification and risk mitigation while growing operations. This involves implementing data-driven strategies improving processes and aligning activities with long-term business objectives. Additionally they will serve as a key liaison with internal Planning Purchasing and Quality teams to ensure seamless execution and alignment with Apples broader strategic goals. This position offers the chance to create a significant impact on the organizations ability to stay competitive in a rapidly evolving market.
- 8 years of experience in supplier and supply chain management within high-volume industries such as personal computing or consumer electronics with expertise in contract negotiation pricing strategies and supply chain design
- 35 years managing outsourced manufacturing or service operations including direct engagement with overseas suppliers
- Bachelors degree (BA or BS)
- Ability to design and optimize business processes for efficiency scalability and performance
- Strong procurement and project management skills with success leading cross-functional initiatives
- Familiarity with reverse logistics and service operations
- Excellent communication skills bridging technical and business perspectives
- Strong analytical problem-solving and prioritization abilities in multifaceted fast-paced environments
- Ability to navigate and influence within large matrixed organizations
- Proficiency in Excel (including Macros) and Tableau
- Masters degree
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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