Bilingual Life Insurance Case Coordinator
Bilingual Life Insurance Case Coordinator
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Job Description
Are you looking for limitless opportunities for development and success We can help our clients achieve their dreams and aspirations through challenging positively impactful work in a flexible and supportive environment.
The Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. Working with independent financial advisors across the country we offer a range of innovative wealth management and financial protection solutions including segregated funds mutual funds annuities guaranteed interest accounts individual life insurance products and one of the industrys most comprehensive portfolios of living benefit products. which includes critical illness insurance long-term care insurance and disability insurance.
We are currently seeking aLife Insurance Case Coordinator for our client base across Canada. The successful candidate will be part of a team of claim adjudicators and case coordinators servicing our clients across Canada. You will bring the best of Manulife by demonstrating our values with each interaction: Own it Get it done together Obsess about the customer Think big Do the right thing and Share your humanity.
As someone who is empathetic professional highly organized and tenacious you will bridge internal processes and teams to facilitate new requests. You will be required to effectively organize prioritize and collaborate to ensure we deliver efficient end-to-end service.
Position Responsibilities:
Review incoming and pending claims to identify product needs.
Complete investigations to locate beneficiaries or family members to initiate claims
Acknowledge incoming death claims via email or phone calls to advisors and beneficiaries.
Communicate with clients claiming against inactive policies.
Support claim adjudicators to move through their work.
Educate and promote Manulifes tools resources digital and self-serve opportunities with clients and advisors.
Effectively communicate and collaborate with internal teams to facilitate case resolution across multiple areas ensuring timely execution of all requests.
Consistently maintain high performance targets while demonstrating the highest level of professionalism and empathy.
Required Qualifications:
2 years of progressive customer service skills.
Experience in case coordination or adjudicating claims would be an asset.
Ability to thrive in a high-energy culture.
Ability to think critically and move through work efficiently.
Preferred Qualifications:
Expresses ideas and shares information clearly concisely and thoroughly articulates messages modifies approach and builds connections/trust.
Evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate.
Adapts and stimulates change to achieve the desired results.
Drives forward towards objectives in the face of adversity and resistance.
Owns problems through to resolution; demonstrates the ability to make sound and timely decisions applies analytic/systematic reasoning to positively impact results organizational performance and the customer experience.
Ability to manage high volumes of cases within aggressive deadlines by balancing new and existing cases and shifting priorities.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
#LI-REMOTE
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Quebec - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$44775.00 CAD - $74625.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Employment Type
Full-Time
