Associate Technical Support Engineer
Associate Technical Support Engineer
Posted on :
02-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-08-2025
Job Description
Description
SPS Commerce is a leading provider of cloud-based supply chain management solutions serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team thats transforming the global retail supply chain!
Position Summary:
Were seeking an Associate Technical Support Engineer to work within a tight-knit winning team in our Customer Success team. Reporting to our Revenue Office in this role you will be responsible for providing essential product support to customers through various communication channels resolving basic support inquiries. You will succeed by solving technical challenges staying at the forefront of industry trends and technologies and making a differencefor our customers.If youre an excellent communicator with an interest in technical support and an eagerness to learn from experienced colleagues and mentors this could be a great role to start your career with SPS!
Key Responsibilities:
- Work on the front line providing product support to customers through various communication channels including training on applications and tools as needed
- You are patient and skilled at providing customer support related to basic system automation and legacy products and solutions. The team works with a diverse range of products providing ongoing opportunities to learn and grow your expertise.
- Assess the nature of product issues and resolve support inquiries promptly
- Recognize and evaluate scope and impact of a potential issue taking appropriate action to mitigate risk across the broader network
- Diagnose customer needs and engage collaborative resources when necessary ensuring continuous communication with customers until resolution is achieved
- Work closely with internal teams while advocating for the customers needs in cross-functional partnerships
Position Summary:
Were seeking an Associate Technical Support Engineer to work within a tight-knit winning team in our Customer Success team. Reporting to our Revenue Office in this role you will be responsible for providing essential product support to customers through various communication channels resolving basic support inquiries. You will succeed by solving technical challenges staying at the forefront of industry trends and technologies and making a differencefor our customers.If youre an excellent communicator with an interest in technical support and an eagerness to learn from experienced colleagues and mentors this could be a great role to start your career with SPS!
Key Responsibilities:
- Work on the front line providing product support to customers through various communication channels including training on applications and tools as needed
- You are patient and skilled at providing customer support related to basic system automation and legacy products and solutions. The team works with a diverse range of products providing ongoing opportunities to learn and grow your expertise.
- Assess the nature of product issues and resolve support inquiries promptly
- Recognize and evaluate scope and impact of a potential issue taking appropriate action to mitigate risk across the broader network
- Diagnose customer needs and engage collaborative resources when necessary ensuring continuous communication with customers until resolution is achieved
- Work closely with internal teams while advocating for the customers needs in cross-functional partnerships
Location:
In this hybrid role you will be required to work onsite from our Melbourne Australia office 2 days per week (Thursdays mandatory)
Required Qualifications:
- Bachelors degree in a relevant field or equivalent work experience
- A strong interest in technical support and a commitment to continuous learning
- Effective problem-solving skills andcriticalthinking abilities
- Agility to adapt to shifting and concurrent priorities
- The ability to work collaboratively in a team-oriented environment
Preferred Qualifications:
- Prior experience providing SAAS customer support
- A basic understanding of one or more programming languages e.g. Java C# HTML etc.
- Familiarity with file formats- XML CSV etc.
- Familiarity with data transmission methods (FTP AS2 VAN)
- Basic understanding of Supply Chain processes XML and/or EDI schemas (X12 EDIFACT)
- ERP experience (NetSuite QuickBooks Acumatica etc.)
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward and our success depends on making strong decisions fostering innovation delivering unparalleled customer solutions and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity equity and inclusion ensuring everyone feels accepted valued and empowered to make a
meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
- ERP experience (NetSuite QuickBooks Acumatica etc.)
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward and our success depends on making strong decisions fostering innovation delivering unparalleled customer solutions and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity equity and inclusion ensuring everyone feels accepted valued and empowered to make a
meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
Required Experience:
IC
Employment Type
Unclear
Key Skills
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