Senior Procurement Analyst
Senior Procurement Analyst
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Job Description
Job Description
Strategic Sourcing Senior Analyst
The Global Sourcing team helps optimize value for Zendesk Inc. and ensures our organization has the goods and services they need to succeed. This role will lead all aspects of the sourcing process from category assessment and planning supplier relationship management spend management vendor due diligence RFx contract and vendor management specifically for the Corporate Services Sourcing Team. Additionally this role will support procurement integration efforts for mergers and acquisitions including supplier review integration and management.
Key responsibilities for the Strategic Sourcing Senior Analyst include:
Engage across a variety of Corporate Services categories including Marketing Sales GTM People and Places Finance Tax and Real Estate.
Specific project tasks may include market research & analysis data collection/management cost modeling RFx strategy development RFx creation and management supplier communications negotiations contracting and supplier performance management
Support contract negotiations for new and existing suppliers partnering with Finance Legal Privacy and IT teams and the respective business partners
Assist in decision-making and thoughtful spending guidance to the business
Support the execution of spend management projects that accomplish key objectives. Those objectives may include savings process efficiency supplier consolidation & management risk reduction & management improved visibility & control of expenditures
Develop presentations and data reporting for internal partner communications/updates
Perform total cost of ownership evaluations perform supply-market research and conduct pricing audits and impact analysis for the pursuit of continuous cost improvements
Conduct quarterly category plans and SRM initiatives including but not limited to conducting performance meetings driving the development and use of scorecards working with internal business partners and suppliers to review performance metrics and leading supplier relationships to achieve the goals of the category strategy
Support procurement integration efforts for mergers and acquisitions ensuring smooth and efficient operations across the organization
Collaborate with cross-functional teams and drive strategic initiatives to support Zendesk growth
Developimplement and monitor strategies to optimize procurement processes and systems for newly acquired companies
Collaborate with cross-functional teams to identify and mitigate potential risks during the integration process
Develop and maintain procurement policies procedures and guidelines to ensure consistency and efficiency
Communicate effectively with M&A stakeholders at all levels to drive alignment and achieve integration goals
Stay up-to-date with industry trends and best practices in procurement and M&A operations
Qualifications:
BA/BS - preferred
Excellent quantitative skills with the ability to dissect problems and document/communicate
Demonstrated skills in fact-based analyses that drive creative problem solving and proposal preparation
Strong skills in contract management
Ability to perform in a fast-paced environment with excellent attention to detail
Strong Excel (Sheets) and PowerPoint (Slides) skills
Desired Qualifications:
Effective communicator
Agile and a respected teammate to help the team win collectively
Strong influencing skills to foster decision making that is best for Zendesk
Proven ability to build and manage relationships with individuals across Zendesk
Experience successfully leading projects that impact and include multiple functional areas
Strategic thinker with strong analytical skills to drive negotiation strategies and outcomes
Detail-oriented organized and committed to excellence and continuous improvement
Experienced in category planning competitive bidding (RFI RFP RFQ) business case development vendor selection risk due diligence operations and dispute resolution.
Skilled in drafting redlining and negotiating global contracts with a good understanding of commercial contracts terms and key legal terms
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Senior IC
Employment Type
Full-Time
