In this role you will:- Lead the global CX strategy across marketplaces ensuring a seamless and optimized customer experience that aligns with Apples high standards.- Collaborate with internal teams (including WW Product Marketing WW Marcom and in-country e-commerce leaders) to implement tested strategies that enhance Marketplaces customer engagement and drive sales growth.- Execute a WW Marketplaces CX roadmap including A/B testing technical improvements and marketplace program launches to continuously improve the digital shopping journey and results.- Use data-driven insights from web analytics industry trends and customer behavior to inform decision-making and optimize the online customer experience.- Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
Typically 8 years experience in eCommerce CX Marketplace sales
Hands-on experience with one or more Marketplaces such as Amazon Flipkart Coupang etc.
A strategic problem solver with experience in eCommerce digital merchandising or customer experience management
Analytical and meticulous with a strong ability to translate data into actionable strategies
A team player who excels in cross-functional collaboration and stakeholder management
Proficient in Excel and Keynote
Passionate about innovation customer experience and digital transformation
Exceptional verbal and written communication skills
Masters degree or MBA in a business field preferred
At Apple base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $146800 and $221200 and your base pay will depend on your skills qualifications experience and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage retirement benefits a range of discounted products and free services and for formal education related to advancing your career at Apple reimbursement for certain educational expenses including tuition. Additionally this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
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