Sr. Account Resolution Specialist
Sr. Account Resolution Specialist
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Job Description
Job Details
Description
Life at Amplify
As a growing tech-focused credit union Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reasonweve been named a Top Workplaceby theAustin American-Statesmansix years in a row.Were also proud to say that were the only full-service financial institution thatdoesnt have deposit fees of any kind. Were looking for teammates who are inspired byour missionand ready togrow their careers. As they do our employees can expect Amplify to uphold our commitments toculture community inclusion and more.
Position Summary
This role is responsible for the collection of delinquent accounts which includes commercial consumer and real estate that range from early stage to late stage delinquency. This position also supports the Account Resolution Supervisor and is cross-trained on advanced collection practices and systems.
RESPONSIBILITIES include the following. Other duties as assigned.
- Responsible for the collection of delinquent accounts
- Assists with allowable collection efforts on Bankruptcy Accounts
- Assists with escalated member service situations
- Reviews accounts that are experiencing financial difficulties to discuss potential workout loans extension requests to present to Supervisor for modification or other extenuating situations due to financial difficulties that may cause on-going delinquency
- Assigns door knock requests/field chase assignments
- Recommends repossessions or legal action on delinquent loans for Account Resolution Managers approval
- Monitors accounts that are assigned for repossession to perform any skip tracing needed to ensure timely recovery of collateral
- Maintains quality and accuracy standards with every member interaction
- Follows all credit union policies and procedures collection software workflows and any other computer systems/software necessary for Account Resolution Specialists
- Assists with other projects that relate to the Account Resolution Department as assigned by the Account Resolution Manager
- Upholds credit union policies and procedures and champions organizational culture both internally and externally
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED) and minimum of 3 years of collections experience and/or training; or equivalent combination of education and experience. Prefer financial industry experience.
Certificates Licenses Registrations
Must be bondable.
Software and Equipment Requirements
To perform this job successfully an individual must have knowledge of and be proficient in the use of a personal computer 10-key calculator and Microsoft Office products. Prior experience with Akcelerant preferred.
Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.
Other Qualifications
Prefer knowledge of Federal and state collection laws and regulations. Must have a general knowledge of loan documents. Bilingual in Spanish and English preferred
What We Offer
To build a better bank you must build a better team. Thats why were committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success and this means offering benefits including paid volunteer hours and development programs that will engage your role in our community.
- Medical Dental and 401(k) programs for team members.
- Customized volunteer opportunities with our signature partners (Saint Louise House).
- Additional paid time off for volunteer-related activities.
- Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.
Starting Pay & Benefits
This role offers hourly compensation of $21.25 - $25.98. It also entails thebenefits available to all Amplify employees including a 401(k) with a company match of 100% on the first 5% you contribute.
Location
This remote role is available to candidates living in the Austin Metropolitan area.
Team Member Testimonials
Read about some of your potential coworkers andwhy they enjoy working at Amplify.Or check us out onComparably.
Amplify is an Equal Employment Opportunity Employer seeking people from all backgrounds life experiences and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Required Experience:
Senior IC
Employment Type
Full-Time
