Service Department Office Clerk
Service Department Office Clerk
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Job Description
We are seeking a Full-Time Service Cashier/Receptionist with excellent customer service skills and an awesome attitude. This individual will process customer paperwork and payments for service work done at the dealership. Also receive calls into the dealership determine the nature of the callers business and direct the caller to their destination. This position will also be responsible for basic accounting skills and knowledge of routine accounting functions in both accounts receivable and accounts payable.
Primarily daytime hours Monday through Friday (7-7p)
Rotating Saturdays (7:45-6p) Will have a day off during the week if working a Saturday
Closed on Sundays
At Minot Automotive Company we strive to make every customer a customer for life. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
- Long term job security
- Health Insurance
- 401K Plan
- Life and Long Term Disability Insurance
- Dental Insurance
- Paid time off and vacation
- Growth and Career Path Opportunities
- Employee vehicle purchase plans and service discounts
- Locally owned and operated
- Employee Assistance Program
Responsibilities
- Calculate the customers bill using the dealerships computer system
- Receive cash checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket
- Make change accurately and issue receipts to customers
- Answer phones and direct consumer to the proper department and follow up in a timely manner
- Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
- Operate switchboard telephone system
- Communicate with callers in a professional friendly and efficient manner striving to minimize the amount of time customers spend on hold
- Assist the managers with various clerical duties as needed
- Be friendly professional courteous and efficient when working with all customers and employees
- Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
- Experience with spreadsheet and word processing programs is a plus
- Computer and phone system experience
- Ability to communicate customers interests needs and requests to management and other personnel
- Professional personal appearance
Employment Type
Full-Time
