Lead Inquiries Officer - 6 Month Contract

The Ontario Securities Commission (OSC) is the statutory body responsible for regulating Ontarios capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The mandate of the OSC is to provide protection to investors from unfair improper or fraudulent practices to foster fair efficient and competitive capital markets and confidence in the capital markets to foster capital formation and to contribute to the stability of the financial system and the reduction of systemic risk. This mandate is performed through policy operational and enforcement activities. The OSC also contributes to national and global securities regulation development.

We offer a diverse fair and flexible work environment and take pride in our challenging and rewarding work.

6 Month Leave Backfill

TheInvestor Officeis responsible for education and outreach initiatives designed to inform investors about the capital markets in Ontario as well as policy work whose focus is on the investor experience. The Investor Office also includes the Inquiries and Contact Centre which supports both investors and market participants.

TheLead Inquiries Officerprovides securities regulation expertise support and high-quality service in the management of all incoming and outgoing calls and correspondence received from investors and market participants.

What will you do

• Act as subject matter expert to provide professional and effective support to market participants and investors as it relates to requirements of Ontario securities law.
• Effectively respond to all inquiries and complaints from market participants and investors with accuracy and within OSC service standards.
• Identify analyze and refer potential regulatory concerns and recommend suitable action for Commission staff to review.
• Respond and prepare written correspondence to both Market Participants and Investors on topics such as: registration requirements regulatory filings reporting/non-reporting issuer obligations complaint process unregistered trading activities roles of self-regulatory organizations (SROs)s OSC proceedings and the distribution of securities.
• Seek additional relevant information through internal records and databases of the regulatory divisions and national systems such as NRD SEDI and SEDAR.
• Work collaboratively within the team to monitor all intake channels including general inquiries email box and voicemail box to respond to all inquiries and complaints on a rotational basis.
• Support maintenance and updating of internal reference material by providing feedback and input to reflect recent changes to securities regulation and internal processes.
• Proactively identify trends and emerging issues for consideration and provide ongoing recommendations to improve unit operations.

What do you need to succeed

• Minimum 3 years of progressive experience either in a corporate environment or contact centre preferably in a financial services company law firm or regulatory authority.
• Degree or diploma preferably with a focus in law finance and/or business or equivalent experience.
• Demonstrate effective written and verbal communication skills and strong interpersonal skills with a keen ability to clearly explain legal and policy concepts.
• Possess excellent research analytical & problem-solving skills with a deep focus on attention to detail.
• Experience working with a regulatory agency is an asset.
• Knowledge of legal administration practices & procedures would be an asset.
• French fluency/bilingualism in both written and verbal is an asset.
• Completion of Canadian Securities Course or other industry related courses is an asset.

Whats in it for you

• Opportunity to make a difference with assisting market participants and to help protect investors from future harm.
• Work in a dynamic and challenging work environment with a collaborative progressive and high-performing team.
• Leaders who support your development through coaching and managing opportunities.

Note: This role is eligible for hybrid work and as per the OSCs hybrid policy requires a minimum of 3 days/week working from the office at 20 Queen Street West in Toronto.

Grow your career and make a difference working at the OSC.

* OSC Employees: please apply in Workday using the Browse Jobs feature within your Jobs Hub *

We thank all applicants for their interest in the Ontario Securities Commission. We will contact those selected for an interview.

The OSC is committed to diversity and providing an inclusive workplace and providing accommodation in accordance with the Accessibility for Ontarians with Disabilities Act and the Human Rights Code. It is our priority to ensure employment opportunities are visible and barrier-free to all under-represented groups including but not limited to Indigenous Black and racialized groups people with disabilities women and people from the 2SLGBTQI community to achieve an employee demographic profile reflective of the demographic profile of Ontarians.

The OSC is a proud partner with the following organizations: Ascend Canada BlackNorth Initiative Canadian Centre for Diversity and Inclusion and Pride at Work Canada

If you require an accommodationduringthe recruitment process please let us know by contacting our confidential inbox .

VisitAccessibility at the OSCto review the OSCs policies on accessibility and accommodation in the workplace.