IT Help Desk Associate
IT Help Desk Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ITC Service Group is a wholly owned subsidiary of AFL. Founded in 1999 and provides managed services and workforce solutions for the nationwide planning design construction installation and maintenance of voice data and video networks.
AFL and ITC were built and are operated on similar core values and philosophies. We recognize that our employees are our greatest asset. We hire and train each individual investing in them to ensure success in their careers.
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Job Summary:
The IT Help Desk Support Associate position is part of the End User Support team. This team member will provide superior IT services to our clients their local office and global work force.
Responsibilities:
- Provide the absolute best-in-class support service to our clients local office and global work force
- Exhibit excellent people and customer service skills to manage user expectations
- Take ownership of issues from end-to-end ensuring timely resolution and effective communication throughout the process
- Accurately record update and document service requests in Service Now
- Assist new employees with their computer setup and troubleshoot issues preventing customers from working
- Partner with customers showing them how to be productive with technology and assist in creating a powerful self-service model by documenting your takeaways
- Participate in global projects to keep our client safe and productive
- Recommend process improvement opportunities to optimize services
- Foster collaborative working relationships with peers and leadership
- Balance priority and urgent service requests alongside daily routine activities
- Aid with technical documentation training materials and problem troubleshooting techniques to improve skill level across End User Support
Required Skills and Experience:
- Knowledge of networking fundamentals is desired
- Excellent communication skills both oral and written are required
- Ability to meet new people commence conversations and relay information effectively
- Ability to multitask effectively and work in a fast-paced environment
- Previous experience working in an IT support role or previous work-related experience in a customer service-related role is a must
- Experience troubleshooting computer-related hardware devices and software is a must
- Accept coaching and training with a strong commitment to professional growth and excellence
- The ideal candidate will display high levels of Passion Heart and Desire for the work they will do
- This role requires the candidate to work 100% in-office
Required Experience:
IC
Employment Type
Full-Time
