Customer Support- MHD Operations - Associate
Customer Support- MHD Operations - Associate
Posted on :
01-08-2025
Employer Active
1 Vacancy
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Job Description
About Us :Paytm is Indias leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
About the team : Merchant Helpdesk team handles merchant queries and concerns on QR codeEDC and Soundbox related issues like Payment settlement device related issues etc.
About the role: The candidate will be responsible for addressing concerns and complaints raised by merchants on a daily basis ensuring all tasks are resolved within the defined TAT while maintaining a
high standard of merchant experience.
Expectations/ Requirements
Managing of inbound and outbound calls in a timely manner
Creative and dedicated individual who will fit with our collaborative culture
Cohesively work with a lot of people across functions and teams every day
Coordinate with other departments for compatibility of all aspects of each project
Smart thinking and clear communication
Be a brand ambassador for Paytm Stay Hungry Stay Humble Stay Relevant!
Troubleshoot merchant problems identifies the request and solve online like G meet etc
Provide merchant support by call or email
Excellent merchant service skills that build high levels of merchant satisfaction
Excellent verbal and written communication skills
Ability to work both independently and in a team environment.
Superpowers/ Skills that will help you succeed in this role
Outstanding customer service skills and dedication to providing exceptional customer care
Must be self-motivator and self-starter
Ability to multitask and successfully operate in a fast paced team environment
Must adapt well to change and successfully set and adjust priorities as needed
High level of drive initiative and self-motivation
Ability to take internal and external stakeholders along
Love for simplifying
Growth Mind set
Why join us
A collaborative output driven program
Improve the average revenue per use by increasing the cross-sell opportunities
A solid 360 feedback from your peer teams on your support of their goals
Respect that is earned not demanded from your peers and manager
Compensation: If you are the right fit we believe in creating wealth for you
With enviable 500 mn registered users 21 mn merchants and depth of data in our ecosystem we
are in a unique position to democratize credit for deserving consumers & merchants and we are
committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part
of the story!
Required Experience:
IC
Employment Type
Full Time
Key Skills
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