Patient Accounts Manager (Medical Collections)
Patient Accounts Manager (Medical Collections)
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Salary Not Disclosed
1 Vacancy
Job Description
Essential Duties and Responsibilities
Generate and distribute daily reports to team members; ensure timely follow-up on accounts
Communicate with collection agencies and internal team members regarding collection reports
Respond to client inquiries via email and manage inquiries through Fresh Desk
Monitor employee performance to ensure production metrics are met
Handle escalated patient calls as needed
Prepare and process patient refunds coordinating with internal teams or clients
Oversee the internal team email inbox and respond to inquiries timely
Train new employees and provide targeted management for underperforming staff
Establish quarterly goals for the Patient Accounts Team
Ensure compliance with HIPAA regulations
Enforce company policies and model Emergicons Core Values
Lead departmental meetings; Conduct one-on-one meetings with direct reports
Manage disciplinary matters resolve misunderstandings and recognize employee achievements
Utilize technology to enhance operational efficiencies
Manage and review staff timecards and process time-off requests
Timely completion of training programs assigned by HR and IT
Perform other job-related duties as assigned
Knowledge Skills and Abilities
Demonstrated ability to communicate clearly and concisely with employees at all levels both verbally and in writing.
Strong interpersonal skills with the capacity to collaborate effectively with colleagues clients patients and external parties.
Proven ability to multitask and resolve problems efficiently.
Detail-oriented with a focus on accuracy.
Knowledge of medical terminology payor specifications and coding practices.
Track record of positively influencing team dynamics.
Ability to motivate employees to achieve and exceed their goals.
Proficient in building sorting and manipulating spreadsheets at an intermediate level in Excel.
Competence in navigating reporting software to extract specified data through ad-hoc requests.
History of self-driven goal-oriented behavior.
Education and Experience
Minimum of an associates degree in Healthcare Administration Business Administration or a related field preferred
Minimum of two (2) years of experience in a healthcare-related role demonstrating a strong understanding of medical terminology and compliance regulations
Experience in healthcare management or emergency services providing insights into patient interactions and billing processes highly preferred
Experience in accounts receivable (A/R) including payment collection invoice management and resolution of billing disputes a plus
This position will work a hybrid schedule with on-site days required at our Terrell TX location. Only local applicants need apply.
Emergicon requires satisfactory pre-employment background check and drug screening.
Required Experience:
Manager
Employment Type
Full-Time
