Job Description Summary

Job Description

OPEN UNTIL FILLED

Job Type: Classified

Job Classification: 5898 - Animal Care Assistant I

Salary Grade: 2

Hiring Pay: $17.13 Per Hour

The first review of applications will be on08/01/2025.

Pima Animal Care Center has two openings for an Animal Care Assistant I to provide administrative support to the Pet Resource Team. Our Pet Resource team answers a high call volume assisting customers on the phone via email and in person. This position is heavily customer service focused and helps problem solve challenges local pet owners experience including evictions financial hardship animal behavioral challenges and owner surrenders. Though mainly administrative this position will interact with both dogs and cats being surrendered to the shelter and may assist the intake team with vaccines and kennel cleaning.

Essential Functions:

As defined under the Americans with Disabilities Act this classification may include any of the following tasks knowledge skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the departments need and will be communicated to the applicant or incumbent by the supervisor.

• Handles a high volume of live calls with members of the public while also monitoring and maintaining multiple voicemail inboxes;

• Responds to public and staff inquiries via phone or email and provides information to resolve problems in regards to pet ownership or various crisis situations;

• Maintains specialized databases inputs and retrieves data while also keeping thorough records;

• Demonstrates exemplary customer service;

• Coordinates schedules and manages appointments on behalf of community members needing to surrender their pets to PACC;

• Coordinates and communicates program activities with other units within the department;

• Approves and distributes grant funding on behalf of qualifying applicants for services provided by partnered organizations or businesses;

• May act as program/department representative at community events providing various program resources and information to pet owners facing hardships;

• May train new employees.

Minimum Qualifications:

High school diploma or General Education Development (G.E.D.) certificate.

Qualifying education and experience must be clearly documented in the Education and Work Experience sections of the application. Do not substitute a resume for your application or write see resume on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies specifically addressing the required and preferred qualifications.):

• Experience as a dispatcher and/or an administrative role.

• Experience providing customer service.

• Experience in data entry.

• Bilingual (English/Spanish).

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to obtain / maintain the required licensure shall be grounds for termination.

Special Notice: The County requires pre-employment background checks. Successful candidates will receive a post-offer pre-employment background screening to include verification of work history education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.This position will require apost-job offer physical.

Physical/Sensory Requirements: This position requires the ability to constantly operate a computer headset and other office equipment. This position will also require the ability to: regularly use a headset for phone calls; frequently remain in a stationary position; and work with shelter animals. Additional physical and sensory abilities will be determined by position.

Working Conditions: Working conditions will be determined by position.

EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race color religion national origin age disability gender sexual orientation kinship political interest or any other characteristic protected by law.