Assistant Director of Patient Accounts- IL- Clinic Finance, Multispecialty Clinic

Summary

The Assistant Director of Patient Accounts assists in all patient account activity for the Midwestern University medical clinics at the Downers Grove IL location. The clinics include the Multispecialty Clinic the Dental Institute and the Eye Institute. The position reports to the Director of Patient Accounts.

Essential Duties and Responsibilities

• Achieve departmental operational objectives by ensuring clinic patient scheduling registration referrals and insurance eligibility are completed to department standards
• Supervise and support managers to ensure a competent and productive workforce resolve patient account issues with departmental personnel and ensure managers adhere to departments expectations for team management
• Delegate work appropriately provide clear expectations and follow up to ensure staff are achieving individual and departmental goals
• In support of the Director of Patient Accounts collaborate with University Administration Clinic Administration and various academic programs to reach and maintain financial and accounts receivable goals establish policies and procedures HIPAA and HiTech and develop and maintain excellent customer service
• Interview hire train manage develop and evaluate patient account staff members
• Ensure that all Federal State and other third-party billing collecting and follow-up requirements and regulations are achieved
• Review develop and recommend new policies or improvement of current policies to the Director of Patient Accounts
• Manage and coordinate accounts receivable functions/ reporting to ensure efficiency and maximize reimbursement. Analyze processes to identify payer issues results and progress implement plans for improvement and keep bad debt to a minimum
• Participate in various university and clinic audits as it relates to finance billing and coding
• Participate as a member on various clinic committees
• Participate as a member of MGMA
• Oversee the application approval and administration of the Midwestern University Patient Financial Assistance Program
• Prepare implement and monitor patient account budgets for Midwestern University clinics
• Assist in research development and implementation of new services and programs
• Ensure compliance with payer contracting agreements
• Develop strong and effective relationships with vendors and contracted partnerships in order to exchange information and resolve issues of financial impact
• Assist in review of month-end reporting to develop implement and monitor benchmarking/metrics for patient accounts
• Mentor coach teach Patient Account Managers on best practices in HR/employee relations organizational hierarchy communication protocol
• Implement changes directed by regulatory agencies
• Other duties as assigned

Supervisory Responsibilities

The position will have supervisory responsibilities.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. The individual must be able to work in a constant state of alertness and safe manner and have regular predictable in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

A Bachelors degree required; Masters degree preferred. A minimum of 5 years management experience and a minimum of 7-10 years of experience working in an integrated clinic environment is required. Knowledge of Federal and State guidelines managed care contracting and credit and collection policies is also required. A high level of interpersonal skills problem solving and strong analytic abilities is necessary to be successful in this position.

Computer Skills

Computer proficiency in MS Office (Word Excel Outlook). Experience with Medical Dental Optometry and Veterinary practice management systems EHR payer websites clearinghouses.

Language Skills

High skills: Ability to read analyze and interpret general business periodicals professional journals

technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information to top management and boards of directors

Reasoning Ability

High skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

Mathematical Ability

Intermediate skills: Ability to calculate figures and amounts such as discounts interests commissions and proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to talk hear stand walk reach with hands and arms use hands to handle and feel. The employee must occasionally lift and /or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses one in Downers Grove Illinois and the other in Glendale Arizona. More than 6000 full-time students are enrolled in graduate programs in osteopathic medicine dentistry pharmacy physician assistant studies physical therapy occupational therapy nurse anesthesia cardiovascular perfusion podiatry optometry clinical psychology speech language pathology biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning respect for all members of the health care team service interdisciplinary scholarly activity and personal growth.

We offer a comprehensive benefits package that includes medical dental and vision insurance plans as well as life insurance short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holidays sick/flex days personal days and vacation days. We offer a 403(b) retirement plan tuition reimbursement child care subsidy reimbursement program identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions gender identity; and sexual orientation); marital status; age; disability; citizenship; past current or prospective service in the uniformed services; genetic information; or any other protected class in accord with all federal state and local laws and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke-Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.

Required Experience:

Director