Banquet Supervisor | Full-Time | MARCUS Performing Arts Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Banquet Supervisor oversees all aspects of a banquet or event including set-up food presentation serving and cleanup while focusing on detail and quality presentation and customer service. Banquetsupervisors are also responsible for training and coaching of the banquet staff.

This role pays an hourly rate of $26.00-$28.75

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until October 31 2025.

Serving more than 200000 people annually MARCUS Performing Arts Center (MPAC) brings a diverse range of celebrated performing arts to the region including:

• Tony Award-winning Broadway shows.
• Exceptional music dance and theatre events from artists in Milwaukee and around the world.
• Exciting community events & celebrations.
• Fun educational experiences for young audiences.
• Private events like weddings and meetings.

A fixture in Milwaukee for over 50 years MPAC is home to four major resident companies: Black Arts MKE First Stage The Florentine Opera and Milwaukee Ballet. MPAC is proud to be part of the Milwaukee Theater District as well as a dedicated War Memorial facility honoring those who bravely served our country.

From our world-class performances to inspiring community events we hope your experience at the Marcus Performing Arts Center leaves you feeling transported and transformed.

• Approaches all encounters with guests and colleagues in a friendly service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other departments to arrange for the delivery of requested services.
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings including table linen china glass silverware and condiments for correct placement and ensures that each element is clean undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas pre-function areas and storage areas
• Assures that all china glassware silverware linen etc are returned to their proper location after each event
• Supervises the handling storage and security of all catering service equipment and decor
• Assists with staff training programs
• Conducts regular staff meetings to build rapport and ensures colleagues are well informed
• Clearly projects the visions of the department and measures progress
• Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement to benefit the guest experience.
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency
• Work with the Executive Chef to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events.
• Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as it relates to food and beverage from both a hardware and software perspective.

• Associates degree (A.A.) or equivalent from two-year College or technical school; one year to two years related experience and/or training; or equivalent combination of education and experience.
• Nationally recognized advanced food service sanitation training course certification.
• Valid Managers ServSafe Certification
• Valid Alcohol Service Permit
• Familiar with inventory cost control and menu planning.
• Basic computer proficiency: E-mail Excel Word Outlook Schedule.
• Working knowledge of Point of Sale and timekeeping systems.
• Previous supervisory experience is required
• Knowledge of food and beverage operation and preparation is required
• Cash handling abilities; basic math skills including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends as required) depending upon event and business requirements.
• Good verbal and written communication skills.
• Must have a flexible schedule be highly motivated and quality driven
• Detail oriented yet able to excel while multi-tasking
• Able to accept responsibility and lead by example
• Cash handling and computer skills
• Excellent communication skills
• Able to lift 25 LBS

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.