IT Support and Systems Technician
IT Support and Systems Technician
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Job Description
Aspen Medical is a global provider of innovative healthcare solutions across a diverse range of clients within the Defence Mining Oil and Gas Government and Humanitarian sectors. We are a world leader in the delivery of exceptional healthcare in any setting particularly those that are remote challenging and under-resourced.
We are seeking a technically skilled and service-oriented IT Support & Systems Technician to join our Technology and Innovation and Virtual Health team in Brisbane. This role plays a critical part in ensuring staff across the organisation receive timely high-quality IT support while also maintaining hardware assets and assisting with system administration. You will be part of a collaborative and fast-paced team providing both onsite and remote support to internal users.
Key Responsibilities
- Provide first-level IT support for hardware software and system-related issues across the business
- Deliver responsive and professional customer service to internal users both onsite and remotely
- Log track and resolve service tickets maintaining clear and accurate documentation
- Configure deploy and manage end-user devices including laptops and mobile phones
- Maintain accurate records of IT assets and manage hardware storage and lifecycle
- Perform basic system admin tasks including user setup password resets and access permissions
- Assist with internal system rollouts and software deployments as directed
- Ensure IT policies compliance requirements and security protocols are upheld
About You
- Minimum 2 years experience in an IT Support or Helpdesk Technician role
- Strong working knowledge of Microsoft Windows Microsoft 365 and basic networking
- Confident supporting hardware and peripherals (laptops mobile phones printers docking stations)
- Familiar with helpdesk ticketing platforms (e.g. Zendesk) and asset tracking
- Excellent communication and interpersonal skills with a customer-focused approach
- Ability to manage competing priorities and work independently
- Experience with Active Directory MDM or collaboration tools like Teams/Zoom (desirable)
- Relevant IT certifications (e.g. CompTIA A ITIL Foundation Microsoft) are a bonus
What We Offer
- Full-time position with hybrid working (4 days in Brisbane office 1 day remote)
- Work on high-impact programs that support innovative and remote healthcare delivery
- Opportunity to grow your IT skills across a range of platforms and services
- Health insurance and gym membership discounts
- Access to 24/7 Employee Assistance Program (EAP)
- A diverse and inclusive work environment that values collaboration and learning
- Occasional after-hours availability may be required for urgent support or maintenance
Apply now! To express your interest or learn more please contact Sian Longley at
Aspen Medical values diversity and inclusion and encourages applications from all backgrounds including Aboriginal and Torres Strait Islander peoples LGBTQIA communities and those from diverse cultural backgrounds. We also welcome applications from ADF veterans with relevant experience.
Required Experience:
IC
Employment Type
Full Time
