Systems & Operations Consultant
Systems & Operations Consultant
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Salary Not Disclosed
1 Vacancy
Job Description
VoC Systems & Operations Consultant (6-Month Contract)
Location: Remote
Reports To: VP of Voice of Customer
Contract Type: 6-Month Engagement Immediate Start Preferred
Help Build the Backbone of Our Enterprise VoC Program
Drips is looking for a detail-oriented systems-savvy Voice of Customer (VoC) Systems & Operations Consultant to help us operationalize one of our most strategic corporate this 6-month contract role youll work directly with our VP of VoC to lay the operational groundwork for a scalable high-impact enterprise VoC program.
If you thrive at the intersection of process design systems enablement and cross-functional alignmentand youre excited by the challenge of turning strategy into scalable executionthis role is for you.
What Youll Do
- Design and implement VoC workflows to track customer OKRs VoC meeting outcomes and delivery performance metrics
- Develop training materials and enablement tools that drive internal understanding and adoption of VoC processes
- Establish governance and reporting structures to support ongoing performance tracking across platforms like Salesforce and ClickUp
- Systematize repeatable processes by identifying opportunities for automation templates and scalable tooling
- Support a culture of accountability and insight by operationalizing feedback loops into decision-making workflows
Ideal Experience
- Deep experience in operations or enablement roles supporting customer experience sales client services or strategic programs
- Strong background in process design and change management ideally in a B2B SaaS or managed services setting
- Familiarity with Salesforce and workflow tools (e.g. ClickUp)
- Systems-thinker with the ability to turn ambiguity into repeatable structure
- Bonus: experience working on or around VoC or client outcome-focused programs
Why This Role Matters
Youll help build the systems that enable our Voice of Customer program to scalebringing real customer insight to the center of how we operate and grow.
Required Experience:
Contract
Employment Type
Contract
