Customer Service Rep
Customer Service Rep
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary:
The customer service representative is responsible for providing effective customer satisfaction for all internal and external customers by establishing working relationships and using excellent in-depth knowledge of company products and programs as well as communicating effectively with all team members.
Essential Responsibilities and Duties:
- Receives and responds to all customer inquiries. Analyzes requests and resolves customer concerns while maintaining the best possible service/solutions
- Answers incoming customer calls concerning order status inventory availability pricing quotes shipping etc.
- Authorizes merchandise returns credits and prepares related paperwork
- Supports the needs of Production and Sales Managers
- Possesses very good knowledge of product line/brand prices delivery time and promotions
- Updates orders and posts changes in partial shipments price differences etc.
- Communicates effectively with the staff member most relevant to ensuring the clients satisfaction
- Prepares written or verbal quotes for pricing shipping costs lead time etc.
- Answers and transfers phone calls
- Receives and handles phone and e-mail requests for purchase orders order changes adjustments etc.
- Partners with the credit department to resolve disputed credit items
- Provides timely feedback to the company regarding service failures or customer concerns
- Partners with the sales team to meet and exceed customers service expectations
- Resolves client complaints and solves problems in a timely manner
- Confers with production shipping warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
- Uses the company database to retrieve pertinent information required by the customer
- Notes all telephone/email correspondence in the database
- Handles various miscellaneous administrative tasks to support office operations and ensure smooth workflow.
- Performs other related duties as assigned by supervision or management
Working Environment and Physical Demands:
- Work is primarily conducted in a professional office setting.
- Regular use of standard office equipment including computers phones photocopiers and other devices.
- Occasional exposure to a shop environment with potential noise dust odors and fumes when visiting the shop floor.
- Physical activity includes typing on a computer walking sitting bending and stooping throughout the shift.
- Must be able to lift and carry items weighing up to 25 pounds occasionally.
- May involve moving and handling office supplies files and equipment as needed.
Qualifications:
Minimum:
- High school diploma or GED
- 1-3 years of Customer Service experience
- 1-3 years of handling customer inquiries
- Computer proficiency (Microsoft Office etc.)
- Ability to multi-task in high stress situations
- Strong telephone and email etiquette skills
- Basic hydraulic knowledge (preferred)
- Previous experience with Epicor ERP (preferred)
- Experience working with international clients (preferred)
- Experience in Manufacturing Oil & Gas or industrial settings (preferred)
- Ability to communicate effectively verbally and in writing with customers coworkers supervision and management.
- Must be able to meet physical demands with or without accommodation.
Training Requirements:
- General safety training.
- Oilgear safety and compliance training as well as any additional training required by customers.
- ISO 9001 and applicable processes and procedures.
Personal Protective Equipment:
- Safety glasses.
- Steel-toe or composite-toe shoes.
- Gloves goggles shields aprons etc. as required for specific tasks.
- Hard hats (mandatory in certain environments such as forge or steel forming applications).
- Safety vests.
- Ear protection.
- Long sleeve clothing.
- Cut-resistant gloves.
Why Join Oilgear
As a leader in high-performance hydraulic solutions The Oilgear Company offers a collaborative environment where innovation efficiency and reliability drive every decision. We empower employees with ownership of their work and support ongoing growth through professional development and continuous improvement.
The Oilgear Company is an at-will employer.
Employment Type
Full-Time
