IT ServiceDesk II (They/She/He)
IT ServiceDesk II (They/She/He)
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Job Description
ABOUT GLOVO
If youre here its because youre looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
Well deliver a non-vanilla culture built on talent where we work to amplify the impact on millions of people paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers offering on-demand services from more than 170000 local restaurants grocers and supermarkets and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionise the way people connect with their everyday needs from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us every day is filled with purpose.
What makes our ride unique
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision: Building the largest marketplace in your city to give access to anything in minutes. And this is where your ride starts.
YOUR MISSION
Join our IT ServiceDesk team in vibrant Barcelona! Were looking for dedicated tech enthusiasts to provide exceptional support for our essential business services. As a vital part of our IT organization youll tackle challenges enhance your technical skills and help keep our operations running smoothly making a real difference behind the scenes!
THE JOURNEY
Provide timely & effective support for all IT Services.
Resolve complex Layer 1 and 2 incidents and service requests.
Read/modify scripts to automate tasks.
Identify patterns in tickets to spot recurring issues.
Address performance gaps against ServiceDesk KPIs.
Develop and maintain documentation and procedures.
Manage and complete small projects.
Conduct regular training sessions for L1 team skills.
Own specific software or SaaS platforms ensuring they run smoothly.
Promote continuous learning within the team.
Operate IT tools and systems deploying changes as needed.
WHAT YOU WILL BRING TO THE RIDE
A degree in Computer Science or relevant experience.
3 years of relevant full-time experience in IT ServiceDesk.
Experience supporting Google Workspace Zoom and Slack services.
Experience with Service Desk solutions (Jira or similar).
Experience with corporate processes/workflows and cross-teams collaboration.
Experience with identity/access management (IAM) platforms (OneLogin or similar).
Good problem-solving and analytical skills with a technical mindset.
Great communication skills and solution-oriented approach.
Individuals representing diverse profiles and abilities encompassing various genders ethnicities and backgrounds are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you dont meet our musts dont let it stop you we are all about finding the best talent out there! Skills can be learned and embracing diversity is invaluable.
We believe driven talent deserves:
- Top-notch private health insurance to keep you at your peak.
- Monthly Glovo credit to satisfy your cravings!
- Discounts on transportation food and even kindergarten expenses.
- Discounted gym memberships to keep you energized.
- Extra time off the freedom to work from home two days a week and the opportunity to work from anywhere for up to three weeks a year!
- Enhanced parental leave and office-based nursery.
- Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).
So ready to take the wheel and make this the ride of your life
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!
Employment Type
Full Time
