Branch Manager
Branch Manager
Posted on :
01-08-2025
Employer Active
1 Vacancy
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Job Description
POSITION PROFILE:
The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.
PRIMARY DUTIES AND RESPONSIBILITIES:
Responsible for hiring training supervising scheduling coaching disciplining addressing concerns and managing employees
Ensure Service Technicians Route Drivers and CSRs have what they need to complete their jobs and monitor to confirm their days are full and productive
Ensure all employees are working in a safe manner and location safety requirements are met
Schedule maintenance and maintain records for service vehicles including filing logbooks and service reports.
Replenish inventory and equipment from daily work orders and technician requests
Coordinate shipments of commercial equipment for installation
Ensure arrangements have been made for Service Technician or Route Driver drive-bys on past due accounts
Co-ordinate outbound calling for preventative maintenance filter changes annual service calls and salt deliveries
Arrange for auto-dialer to be run at appropriate times
Manage customer accounts approve and enter account adjustments and credits
Authorize and forward sales leads on-call payments and contest tracking
Assist customers on the phone and in-person with questions technical advice troubleshooting issues deliveries and requests for service
Follow-up with orders from suppliers
Monitor order and authorize the purchase of janitorial office and other branch supplies
Approve and GL code packing slips and invoices and send to Cambridge accounts payable for payment processing
Maintain open order report and ensure all orders are closed in a timely manner for month-end
Develop and implement employee performance plans and conduct regular performance reviews
Regularly conduct ride-a longs and job observations.
Work with the area supervisor to coordinate daily logistics
Promote teamwork within all departments of the branch
Actively participate in forming and upkeeping a Health and Safety culture H&S committee and other related activities.
Maintain CWC policies SOPs and other procedures
Coach and counsel reporting supervisors/leads and address performance issues in a timely manner.
Co-ordinate counts data entry balancing for inventory
Arrange for equipment and booth drop-off and pick-up for home shows
Create and process customer damage claims
Adhere to all Company policies and procedures
Perform other related duties as assigned
QUALIFICATIONS:
- Completion of post-secondary education is preferred
- Experience in the water treatment industry and two to three years customer service experience or equivalent background is a definite asset
- Positive attitude work ethic and good communication skills including written and oral and comprehension
- Highly flexible with solid interpersonal skills that allow one to work effectively in a diverse working environment
- 3-5 years of Management/Supervisor experience
- Pleasant professional friendly customer service demeanor is a must
- Proficient Microsoft Office skills (Outlook Excel Word PowerPoint)
- Highly organized and detailed oriented with the ability to multi-task and prioritize simultaneously
- A versatile self-starter with a demonstrated ability to lead supervise direct promote teamwork and train employees including organizing prioritizing and scheduling work assignments
- Solid problem identification negotiation conflict resolution and people management skills
PHYSICAL DEMANDS:
- Medium strength lifting of up to 40 lbs
- Hand and finger dexterity is required
- Movement stooping/bending stretching twisting and reaching from various heights
- Doing inventory counts ride-a longs dispatching Technicians and Drivers.
We Offer
- Compensation
- Employee referral bonus
- Annual performance review (potential pay increase)
- Benefits
- Dental care
- Extended health care
- Life insurance
- Vision care
- Employee assistance program
- RRSP match (after three months)
- Work/Life Balance
- No weekends! No late nights!
- Monday through Friday
- Paid time off
- Paid holidays
- Training
- Paid Culligan training
- Direct Career Tracks: We love to promote from within!
- Office Manager
- Sales Representative
- Management
- Additional Perks
- Employee discounts
- Supportive Workplace
- Non-toxic work environment
- Open door policy with management
- Company lunches dinners and parties!
Our Mission
- As the leading quality water expert Culligan is committed to help individuals families and communities in need of clean safe water.
Our Values
- Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices and we make sustainability a key focus of everything we do.
Apply today!
We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities Indigenous peoples and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities Indigenous peoples and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made.
About Culligan
Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now.
Culligan provides healthy delicious water for our customers in their homes offices businesses and industrial facilities around the world. Our complete line of water softeners water filtration systems commercial and industrial water treatment solutions drinking water systems whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry.
This location is independently owned and operated. Your application will go directly to the owner and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner and not to Culligan Corporate.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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