drjobs Manager of Ticketing | Full-Time | Palm Springs Plaza Theatre

Manager of Ticketing | Full-Time | Palm Springs Plaza Theatre

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Palm Springs, CA - USA

Monthly Salary drjobs

$ 75000 - 80000

Vacancy

1 Vacancy

Job Description

Oak View Group

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Position Summary

The Manager of Ticketing will report directly to the General Manager and or the Assistant General Manager. This position will provide Plaza Theatre clients with comprehensive event ticketing management services. Primary responsibilities include providing venue-specific information to promoters event submissions event financials ongoing event administration box office operations supervising staff day of show production and settlement. Product specialization will include all Ticketmaster products including Host Archtics TM1 TM Entry and Account Manager.

This role will pay an annual salary of $75000 to $80000.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).


This position will remain open until September 5 2025.

About the Venue

Our goal is to prepare this one-of-a-kind community facility for its Next Act by replacing or restoring most systems installing new seats sound and lighting adapting the structure to meet current ADA requirements and providing the theatre with modern facilities needed to provide Palm Springs and the Valley with a venue accessible and affordable for everyone. Exciting new developments include:

SAVE RESTORE REOPEN

When we began this project our slogan was Help Save the Plaza Theatre but now that the restoration is in progress were focusing on the finish line and are now saying Help REOPEN the Plaza Theatre.

The restoration project is well underway. Woodcliff Construction of Los Angeles has been working on comprehensive renovation of the historic building since March 2024. For progress updates and to view time-lapse photography of the progress and other informative videos please visit restoration work will take approximately one year to complete allowing the Plaza Theatre to open in late 2025.

The Plaza Theatre will once again become a major economic driver for the City generating millions in economic activity by bringing hundreds of visitors and locals per week to the downtown to see quality entertainment. The Foundation has partnered with Oak View Group to bring diverse high-quality programming.

When restored the Plaza Theatre will be the only place available for the entire community to come together and utilize it as an affordable community venue showcasing diverse programming for all people local youth organizations promoting multicultural programming in film music live theater education comedy and entertainment for all.

Responsibilities

  • Build all ticketed events in TM Host and Archtics.
  • Manage Box Office team members including hiring scheduling and training part-time staff.
  • Provide initial venue-specific information to promoters such as venue specs and requirements scalings and financials.
  • Submit events to Ticketmaster for programming; manage all inventory requirements special offers and programs on behalf of venue and promoter.
  • Setup scanners gates rules exceptions load events and archive with the Ticketmaster Entry system.
  • Provide all Post Event Ticket Reports to Finance General Manager & Promotor as needed for Settlement
  • Develop and maintain excellent client relationships while meeting and exceeding client service level agreements.
  • Ensure the venue is maximizing its use of Ticketmaster products and services.
  • Responsible for day of show box office support for venue promoter and customers with night of show settlement and reporting as required.
  • Use troubleshooting techniques and tools to identify the root cause of issues including the research of client/customer complaints about service levels.
  • Serve as manager on duty for assigned events and shows.
  • Collaborate with arena teams such as Finance Marketing Operations Events and IT.
  • Perform all other duties as assigned by the General Manager.

Qualifications

Experience & Qualifications:

  • Bachelors Degree from an accredited college or university with major coursework in business management sports management business administration or another related field is preferred.
  • 4-6 years of increasingly responsible box office/ticketing experience preferably with a theatre or entertainment facility.
  • Direct experience with Ticketmaster ticketing system suite of products including Host Archtics (prefer a super user) TM1 TM Entry and Mobile Technology.
  • Experience training and managing staff.
  • Highly skilled in conflict resolution.
  • Demonstrated proficiency in Microsoft Office applications including Word Excel Outlook and PowerPoint.
  • Excellent verbal and written communication and documentation skills.
  • Ability to work well within a team environment yet comfortable completing tasks independently.

Working Conditions:

  • Minimal Travel (<20% travel): May be required to travel.
  • Trips may require air travel and/or overnight stay away from home for one or more nights.
  • Position requires the ability to accommodate a flexible work schedule including early mornings days evenings weekends holidays extended (long) workdays and extended number of days as well as being able to perform in a fast-paced dynamic work environment.
  • Frequent bending lifting 15-20 pounds sitting exposure to multiple external elements extensive walking through the building.

Strengthened by our Differences. United to Make a Difference

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.


Required Experience:

Manager

Employment Type

Full-Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.