Product Adoption & Release Manager
Product Adoption & Release Manager
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Job Description
About AlayaCare
At AlayaCare were more than just a fast-growing SaaS company were a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.
With 550 employees across Canada the US Australia and Brazil were united by a shared mission and a strong culture of transparency growth and human connection. Whether youre early in your career or a seasoned expert AlayaCare offers the opportunity to grow your impact your skills and your career.
About the Role
The Product Adoption & Release Manager is responsible for ensuring high-quality product feature releases and drivingeffective customer adoption. Key areas of focus include coordinating seasonal and continuous product releasessupporting customer onboarding efforts and serving as a subject matter expert in SaaS product and feature adoption.
This role partners cross-functionally with Product Management Engineering Enablement and Customer Success to enhance rollout readiness inform adoption strategies and strengthen the organizations ability to consistently deliver customer valuewhile enabling teams without taking on full execution responsibility.
What Youll Do
Release Management
- Own and lead the planning and coordination of seasonal releases (3x/year) and lightweight continuous releases inbetween.
- Run release readiness activities across teams and ensure visibility of release scope risks and status.
- Support post-release monitoring and coordinate incident triage when product regressions occur.
- Facilitate post-mortems and feed learnings back into process improvements.
Feature Adoption Enablement
- Serve as an internal expert on adoption strategies and tools () including usage metrics segmentationin-app guidance and targeting best practices.
- Partner with Product Managers during the planning and rollout of new features to help them design effectiveadoption strategies.
- Create and develop frameworks templates and guidance as standards used by the product teams
- Promote a shared understanding of adoption success across Product CS and Marketing.
Customer Onboarding Support
- Improve our customer onboarding experience by supporting scalable workflows content strategy and in-appguidance tools.
- Collaborate withCustomer Success Education and Product teams to identify onboarding friction andproposeimprovements to improve the product onboarding while standardizing internal processes.
- Design toolsthat improve time-to-value and product activation i.e. Flag activation in-app upsell self-serveinterface Pendo guides onboarding tours etc.
Product Simplification & Deprecation
- Analyze product usage data (via Pendo Looker etc.) to identify underused or redundant features.
- Support Product Managers in the deprecation efforts by coordinating internal readiness customer segmentationand phased sunset communications.
Tooling & Operational Support
- Maintain and evolve internal systems such as our Entitlement System and Feature Catalog to ensure teams canconsistently activate and track feature usage.
- Collaborate with Engineering and DevOps to ensure a smooth release and rollout processes advocating forautomation where appropriate.
- Continuously improve internal documentation tooling and workflows to support repeatable scalable productoperations.
What You Bring to the Team
- Bachelors Degree in Business Commerce Engineering Computer Science etc
- 4-6 years of experience in Product Operations Release Management or Enablement within a SaaS environment
- Proficiency with tools such as Pendo Jira Confluence and business intelligence platforms (e.g. Looker Tableau)
- Strong skills in project coordination facilitation change management and stakeholder engagement.
- Ability to navigate ambiguity and support cross-functional teams in making informed strategic decisions.
- Excellent communication and cross-functional influence skills with a coaching mindset that supports execution without direct ownership.
- Bilingual proficiency in English and French is considered an asset
Why Join AlayaCare
Work With Purpose
At AlayaCare youll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected accessible and human.
Grow in a High-Trust Culture
We believe in transparency feedback and assuming positive intent. Here youll feel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.
Balance That Works for You
We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.
Benefits That Matter
- Equity in a well-funded scaling company.
- Comprehensive health benefits telemedicine and lifestyle spending accounts.
- Parental leave top-up and family support programs.
Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.
Location and Work Model
At AlayaCare our hybrid model includes set in-office collaboration days (2x per week) and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.
Ready to Join Us
Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share this posting with someone who might be a great fit.
AlayaCare uses AI tools during our hiring process to support fair consistent and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically you may request a human review.
Were committed to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.
Required Experience:
Manager
Employment Type
Full Time
