Technical Account Manager, DSP Operations
Technical Account Manager, DSP Operations
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Job Description
About Index Exchange:
Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally we connect leading experience makers with the worlds largest brands to ensure a quality experience for consumers.
Were a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency were committed to upholding the integrity of the programmatic ecosystem at large.
Whats it like to work at Index
Index is an exciting and fast-paced place to work. Youll be able to feed your ambition lean into trust and transparency and feel genuine support from your colleagues. Were built on our core values and live them each day. Theyre not just buzzwords.
We pride ourselves on our independence and openness not only in our technology but in our teams too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers and were looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution
We are currently seeking a skilled Technical Account Manager to join our DSP Operations team in Toronto reporting directly to the VP of DSP this role you will collaborate closely with IXs internal teams (Commercial Product Engineering Analytics) and external DSP partners to improve efficiency optimize revenue and consistently deliver exceptional client service.
If you are proactive analytical technically proficient and excel at critical thinking and client service wed love to hear from you!
Heres What Youll be Doing:
- Serve as the primary technical support resource for a designated set of DSP accounts managing day-to-day operations and addressing integration and performance issues.
- Perform daily health checks proactively identify systemic challenges and coordinate with cross-functional teams to swiftly implement solutions.
- Maintain regular external client communication anticipating potential challenges and addressing them promptly to ensure client satisfaction.
- Independently resolve advanced DSP-related tickets in JIRA document effective solutions and develop best-practice guidelines.
- Lead comprehensive performance analysis for DSP accounts proactively recommending and implementing strategic configuration adjustments to enhance KPIs.
- Coordinate quarterly health checks guaranteeing precise data analysis and insightful reporting for client review sessions.
- Support the creation and execution of strategic account plans delivering actionable insights to improve performance outcomes with minimal oversight.
- Independently drive initiatives from concept to completion working collaboratively with internal stakeholders to ensure timely execution.
- Contribute meaningfully to revenue-generating projects through data-driven analyses strategic planning and execution of impactful initiatives.
- Act as a subject matter expert on product features and manage related technical escalations.
- Generate detailed performance reports and conduct ad-hoc analyses providing insightful recommendations to support strategic decision-making internally and externally.
Heres What You Need:
- 3-4 years of experience in AdTech or programmatic advertising preferred (high-potential candidates with relevant skills considered).
- Strong analytical capabilities with proficiency in SQL; familiarity with Kafka or other data mining tools is beneficial.
- Thorough understanding of OpenRTB protocols and DSP/SSP integration processes.
- Exceptional organizational skills with the ability to multitask and effectively manage projects.
- Resourceful proactive and capable of thriving both independently and within cross-functional team environments.
- Outstanding communication skills emphasizing clarity and conciseness in client interactions.
- Experience using tools such as JIRA and Looker or similar analytical/reporting platforms is advantageous.
- Proven ability to identify process improvement opportunities and champion automation efforts.
Why Youll Love Working Here:
- Comprehensive health dental and vision plans for you and your dependents
- Paid time off health days and personal obligation days plus flexible work schedules
- Competitive retirement matching plans
- Equity packages
- Generous parental leave available to birthing non-birthing and adoptive parents
- Annual well-being allowance plus fitness discounts and group wellness activities
- Employee assistance program
- Mental health first aid program that provides an in-the-moment point of contact and reassurance
- One day of volunteer time off per year and a donation-matching program
- Bi-weekly town halls and regular community-led team events
- Multiple resources and programming to support continuous learning
- A workplace that supports a diverse equitable and inclusive environment learn more here
Equal employment opportunity
At Index Exchange we believe that successful products are built by teams just as diverse as the audience who uses them. As such we are committed to equal employment opportunities. We celebrate diversity of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or expression or veteran status. Additionally we realize that diversity is deeper than any status or classificationdiversity is the human experience. For those who show grit passion and humilityIndex will welcome you.
Accessibility for applicants with disabilities
Index Exchange welcomes and encourages individuals with disabilities to apply to work with us.
If you require an accommodation pleasesharethe details of your request and any information how we can assist you with thehiring recruiter when they contact you. Index Exchange will make reasonable efforts toensure accommodation requests are metthroughoutthe recruitment process.
Index Everywhere Index Anywhere
Our corporate headquarters are in Toronto with major offices in New York Montreal Kitchener London San Francisco and many other global cities. As a major global advertising exchange we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be.
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Required Experience:
Manager
Employment Type
Full Time
