Senior Manager, Business Strategy (Member Experience) - Walmart+
Senior Manager, Business Strategy (Member Experience) - Walmart+
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$ 90000 - 180000
1 Vacancy
Job Description
Position Summary...
Join Walmart as a Senior Manager Member Experience and lead the charge in delivering clear impactful messaging across all member touchpoints. Use data and AI to enhance communications through cross-team collaboration and grow engagement for millions of members. Reporting into the Director Member Experience this is your chance to innovate influence and make an impact in a collaborative environment. If youre passionate about member experience we want to hear from you!About Walmart
Walmart is a membership program designed to deliver unmatched value to our members through exclusive in-store and digital benefits. With perks such as Free Delivery from Store Free Shipping with no order minimum Mobile Scan & Go in-store and Member Prices on Fuel Walmart helps our members save time and money like no other retailer.
What youll do...
Support the Business for all Foundational projects that allow us to move quicker and more personalized when engaging with our members
Collaborate with Enterprise partners to build integrating messaging across the site. Be the voice to secure Walmart messaging across Enterprise placements partners include Site Ops Homepage Product Marketing Personalization and Design
Share executive updates on our pathway to omni-channel messaging
Represent the Business and ensure we are testing new copy and creative using AI and other machine learning capabilities
Work with product and marketing to develop an understanding of our members engagement with our communication channels. Understand placement data and which placements promote the most engagement by member segment and benefit
Host forums so all partners are aware of communication changes and roll outs
Identify industry leaders and conduct competitive analysis
Partner with Marketing Product Personalization and Business and identify opportunities for improving the relevance and quality of member communications
Support auditing of communications FAQs and several placements for correct content and verbiage
E2E journey mapping for site placements
What youll bring...
7 years experience working in a cross-team collaboration environment often in complex organizational matrixes
5 years of experience within consulting marketing or communications
3 years of experience journey mapping and customer experience
5 years of understanding analytics and data interpretation
5 years experience partnering with product and marketing organizations
You have experience with communications and member experience
You have experience putting presentations together and communicating to all levels of leadership
You participate in strategic planning meetings to create agreement toward your organizations strategy
You understand Walmarts global network capabilities
For information about PTO see Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sams Club facilities. Programs range from high school completion to bachelors degrees including English Language Learning and short-form certificates. Tuition books and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility see . Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications. Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.Minimum Qualifications...
Preferred Qualifications...
Primary Location...
702 Sw 8Th St Bentonville AR 72716 United States of America
Required Experience:
Senior Manager
Employment Type
Full-Time
